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Full-Time

Bilingual Field Customer Success Manager

Miami, FL

Confirmed live in the last 24 hours

Auctane

Auctane

1,001-5,000 employees

Provides shipping and logistics technology solutions

Data & Analytics

Mid

No H1B Sponsorship

Miami, FL, USA

Candidates must live in the Miami area and be willing to be out on the field 4 days/week.

Category
Customer Experience
Customer Success
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Customer Service
Requirements
  • Four or more (4+) year’s of account management and or customer service experience
  • Experience with B2B or SaaS software preferred
  • Experience in call de-escalation preferred
  • Bilingual ( English & Spanish) preferred
  • High School Diploma or G.E.D
  • Based locally in the Miami market. Field CSMs perform these functions while embedded in the market they serve which allows them to meet with their customer face to face as often as needed. Being based in the market they serve better enables them to build strong trust and prevent customer and revenue churn.
Responsibilities
  • Researches and analyzes current accounts for signs of efficiency and potential for monetization
  • Initiates escalations for cases that need more extensive troubleshooting, code changes, or other developer support utilizing a standard escalation process.
  • Get in contact and meet with customers to inform them of potential savings and changes in their account that will benefit their process as well as what they are spending with their carriers.
  • Communicates trending questions, issues, and product suggestions internally, clearly and concisely.
  • Collaborates with other departments to ensure the customer experience is seamless.
  • Assist ShipStation support staff with resolving escalated customer conversations
  • Travel to customer locations and provide in-person guidance and partnership.

Auctane provides a suite of technology solutions, including ShipStation, Stamps.com, Packlink, ShipEngine, and Metapack, to address logistic challenges with same-day delivery, intuitive shipping software, and a network of 3PL providers. The technology orchestrates the movement of millions of letters and packages globally, serving over 1,000,000 customers annually and reaching 250 countries and territories.

Company Stage

N/A

Total Funding

N/A

Headquarters

Austin, Texas

Founded

2011

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

12%