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Account Director
Posted on 11/10/2022
Dallas, TX, USA
Experience Level
Desired Skills
Product Design
  • 5-10 years of Account Management experience in agencies within digital marketing, user experience and/or product design
  • Experience managing digital product applications within financial services or Pharma sector
  • Experience providing marketing support to B2B clients
  • Experience working with complex project and complex clients, delivering annual services revenues in excess of $5MM each
  • A solid understanding of user-centric digital product design
  • Competency leading and partnering with complex teams of up to 20 people and client relations
  • Solid experience formulating and driving long-term strategic account plans, strategies, and roadmaps
  • Ability to react quickly, assess, and implement solutions
  • Advanced negotiation, communication, writing, and organization skills with an outstanding attention to detail
  • The leadership skills to motivate distributed and cross-agency teams
  • Patience to work with others using tact and good judgement
  • Partner with strategy team to develop and provide strategic direction for clients
  • Foster relationships with clients to ensure the effective delivery of projects
  • Lead internal teams, integrated agency partners and client teams to deliver cross-channel campaign ideation and execution (TV, Digital, Social, CX, etc.) to support client goals
  • Manage and inspire teams to work through dynamic timelines and be able to pivot quickly with shifting business/clients' requirements
  • Manage finances of account revenue and profitability
  • Develop and deliver organic growth within accounts
  • Deliver metrics on the quality of the relationship and the product provided to accounts
  • Ensure all Statements Of Work are drafted, documented, accurate, and implemented
  • Foster relationships with other Account Directors, Account Team members, and multi-disciplinary teams
  • Mentor and coach team members while motivating and leading overall project teams
  • Define and implement best practices at the business unit level
  • Contribute to overall development of the Client Services department
Critical Mass

501-1,000 employees

Digital experience design agency
Company Overview
Critical Mass was founded when a design visionary and a successful entrepreneur came together with a focus on digital experiences in a rapidly evolving space. Critical Mass has helped global brands reimagine digital and transform their businesses though strategic consulting, innovative creative ideas and cutting-edge technology thinking.
  • Professional Development Spending Account that can be used for conferences, courses, subscriptions, books
  • Competitive pay and benefits
  • Match charitable donations up to $100USD
  • Flexible, reasonable work-from-home arrangements whenever possible
Company Core Values
  • Honest
  • Inspired
  • Driven
  • Purposeful
  • Real
  • Equal