Business Operations Associate/Manager

What You'll Do

• Lead recruitment processes, including writing job descriptions, posting openings, conducting initial screenings, and scheduling interviews.
• Collaborate with hiring managers to understand recruitment needs and support talent acquisition strategies.
• Build and maintain a talent pipeline by engaging candidates and identifying new recruitment sources.
• Prepare and deliver presentations explaining technical products to existing and prospective customers.
• Perform administrative duties, such as scheduling appointments, supporting onboarding processes, and tracking key operational metrics.
• Communicate complex ideas and recommendations clearly to various audiences, including leadership.
• Work with different teams to streamline internal operations and resolve operational challenges.
• Maintain detailed records of candidate activity and recruitment metrics to support business decisions.
• Prioritize and execute core and ad-hoc projects supporting strategic initiatives.
• Jump into any area of the business requiring resourcing, problem-solving, or reporting.
• If needed, support the development and execution of SOC 2 compliance strategies, ensuring alignment with Trust Services Criteria, including risk management, security, availability, processing integrity, confidentiality, and privacy.
• If needed, support internal audits of SOC 2 controls, proactively identify and address gaps, and implement robust corrective actions to strengthen the organization's compliance posture. Collaborate with external auditors to ensure successful audit outcomes.

Requirements

• 4+ years of experience in operations, analytics, management consulting, finance, or human resources.
• Proven ability to work effectively in diverse teams and with clients.
• Bachelor’s degree in Business Administration, Mathematics, Finance, Management or a related field.
• Knowledge of regulatory frameworks related to business operations.
• Exceptional problem-solving, communication, and analytical skills.
• Bias for action and ownership mentality.
• Comfort with ambiguity and operating in a fast-paced environment.
• Ability to work full-time from our Toronto office.
• 1-2 years of startup experience at a venture-backed B2B company.
• Industry experience with a proven track record of resourcefulness is a strong plus.