Executive Director – Customer Engagement Lead

Job Description

General Summary:

Vertex is seeking a talented field leader to join our US Diabetes Business Unit to support our aspirations of bringing multiple potentially transformative therapies to people living with Type 1 Diabetes (T1D).

The Executive Director, US Customer Engagement Leader will build and lead the entire field organization for the US T1D Business Unit, which is preparing for potential commercialization of an investigational islet cell therapy. We are seeking a candidate that has a strong track record of developing and successfully executing launch strategies, building and motivating high performing field teams, and supporting novel treatment paradigms.  This role will lead two field teams critical to the launch success: (1) Treatment Center Account Management, (2) Healthcare Provider Sales, and will report to the Vice President of the US T1D Business Unit.

For more background on Vertex’s pipeline, please visit https://www.vrtx.com/our-science/pipeline/

Key Responsibilities

• Delivers customer-facing team results for the Type 1 Diabetes Business Unit

• Builds the T1D field organization, defining the strategy for the build, hiring the best team, and coaching a team of coaches in a hands-on and tailored fashion

• Develops and fosters a high-performance culture and a highly engaged team

• Establishes the account planning process and executes the treatment center plan for the account managers, and sets appropriate goals for the team(s); helps to shape forecasts based on market insights, tracks actual performance against expectations, modifies strategies in response, and holds the team accountable for delivery of results

• Engages critical customers, particularly to facilitate novel cell therapy adoption and a new treatment model

• Collaborates across functions to pivot the strategy with urgency to advance the longer-term strategy

• Actively influences the marketing strategy, helping to shape our approach to treatment center models and referring healthcare provider education

• Drives the team’s adoption of digital and innovative approaches to customer engagement

• Partners exceptionally well and compliantly with field and HQ stakeholders including marketing, medical, market access, patient support, compliance, field operations, HR, and others to shape cross functional efforts as an influential leader; helps define unique ways of working across teams

• Builds the most trustworthy team in the industry, role models and instills a culture of compliance focused on ethics and integrity in all we do

Required Education and Experience

• Bachelor's degree

• 15+ years of experience in healthcare/biopharmaceuticals with a mix of field, marketing, account management or an equivalent combination of experience and education

• 5+ years of supervisory/management experience, or the equivalent combination of education and experience

• Significant hospital or treatment center customer engagement experience

Required Skills

• Drives results through a large, layered team and across the matrixed field and HQ organization, inspiring through clear vision and role model leadership

• Leads by example in fostering the highest level of teamwork and collaboration; exceptional coach

• Exceptional executive level customer service; exemplary communication skills

• Strategic and critical thinker, sound complex decision maker; ability to influence internal executive management to drive strategy

• Long term strategic planner, balanced with the ability to drive real-time results with sense of urgency

• Strong understanding of marketing trends and best practices to influence marketing team

• Demonstrated understanding of the legal, regulatory, and compliance environment, ability to model expected behavior for the team and shape policies

• Innovative mindset with an entrepreneurial spirit and courage to challenge the status quo to develop innovative and focused approaches to enable launch through data and technology

• Full understanding of the healthcare system and experience leading/influencing hospital teams, promotion, and headquarters strategies

• Deep understanding of health systems, hospital systems, etc. and the ability to develop and drive system level matrix planning and execution

Core Competencies

• Strategic Agility:  Able to develop national level strategic platforms and quickly pivot in response to market trends, new insights, and performance opportunities.

• Matrix Leadership:  Able to navigate a complex field and HQ team, align the plan, and foster followship

• High Performing Team Leader:  Able to develop, drive and gain alignment behind a clear vision and mission for the field team.  Fosters a culture which results in the highest level of team engagement

• Innovation:  Able to think out of the box and find creative solutions to complex challenges

• Market Knowledge:  Deep understanding of the market and health systems/hospital system and is able to leverage this understanding to drive execution and success

• Results Driver: Operates with a high sense of urgency and a proactive problem-solver mindset to deliver against BU goals

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Pay Range:

Disclosure Statement:

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at [email protected]