HVAC Service Manager

Responsibilities:

• Lead and manage the commercial HVAC service department, including service technicians, dispatchers, and support staff, to ensure efficient and effective service delivery.
• Develop and implement service policies, procedures, and standards to streamline operations, maximize productivity, and maintain high-quality service levels.
• Oversee service scheduling, dispatching, and coordination of resources to optimize technician utilization and respond promptly to customer service requests.
• Monitor and analyze key performance metrics, such as service response times, first-time fix rates, and customer satisfaction scores, and take corrective actions as needed to achieve service goals.
• Provide technical support and guidance to service technicians, troubleshooting complex HVAC issues, and assisting with diagnosis and repair as necessary.
• Identify training needs and develop training programs to enhance the technical skills and knowledge of service team members, ensuring compliance with industry standards and best practices.
• Stay updated on the latest HVAC technologies, products, and service techniques, sharing insights and recommendations with the team to improve service capabilities and efficiency.
• Build and maintain strong relationships with commercial clients, acting as the primary point of contact for service inquiries, concerns, and escalations.
• Collaborate with sales and account management teams to identify opportunities for service contract renewals, upsells, and cross-sells, leveraging customer feedback and insights to drive business growth.
• Resolve customer complaints and issues promptly, demonstrating a commitment to delivering exceptional service and ensuring customer satisfaction.
• Enforce safety protocols and compliance with regulatory requirements, ensuring that all service activities are conducted in accordance with OSHA guidelines and industry standards.
• Conduct regular safety inspections, toolbox talks, and training sessions to promote a culture of safety awareness and accountability among service team members.
• Maintain accurate records of service activities, including work orders, equipment maintenance logs, and safety documentation, to ensure compliance and facilitate reporting.

Qualifications:

• Minimum of 10 years of experience in the HVAC industry, with a strong background in service and maintenance of commercial and residential HVAC systems.
• Proven experience in a supervisory or managerial role, demonstrating effective leadership, team management, and the ability to drive results.
• In-depth knowledge of HVAC systems, including installation, maintenance, troubleshooting, and repair techniques.
• Proficiency in interpreting blueprints, technical manuals, and specifications related to HVAC systems.
• Strong understanding of safety regulations, codes, and compliance standards within the HVAC industry.
• Excellent organizational and time management skills, with the ability to prioritize and manage multiple tasks and projects simultaneously.
• Outstanding communication and interpersonal skills, with the ability to interact with clients, technicians, and other stakeholders in a professional and customer-oriented manner.
• Proficient computer skills, including experience with HVAC service software and MS Office Suite.
• Valid driver’s license and clean driving record.

Why You’ll Want to Work Here:

• Paid holidays
• 401K
• Competitive benefits and PTO
• Company vehicle and gas card
• Opportunity to work for a high growth company backed by institutional investors.