Director – Strategy and Risk Intelligence
Global Trust Operations
Confirmed live in the last 24 hours
United States
Experience Level
Desired Skills
Customer Service
  • 10-12+ years of progressively responsible leadership experience in a large, globally dispersed trust and safety or customer service operations
  • A proven track record of managing performance across a matrixed organization that covers a wide range of geographies, languages, time zones, etc
  • Expert level and creative performance results in a storyteller with strong analytical skills and the ability to clarify and prioritize using data
  • Deep understanding of Trust and Safety and/or Customer Service Operations and all functional areas that interface at partners with ability to shape/input functional strategies
  • Ability to work under conditions of ambiguity in a fast-growth, sometimes uncertain and complex environment - comfortable acting with minimal planning, direction, and supervision. You can identify issues both within and outside of your immediate scope, and propose solutions
  • Model Airbnb core values in how you do your job each day, with an emphasis on Diversity and Inclusion
  • Proven Track record of people development, employee engagement and people manager skills
  • This role will drive a compelling vision based on their deep functional expertise in Trust and Safety and and/or Customer Service Operations while working collaboratively across senior functional leadership across Trust and Airbnb leadership
  • This role will drive a compelling vision based on their deep functional expertise in Trust and Safety and and/or Customer Service Operations while working collaboratively across senior functional leadership across Trust and Airbnb leadership
  • We are looking for an experienced, proven, and passionate Trust & Safety Director who is experienced in leading, managing, and developing a large, multi-location, high complexity trust and safety operation, and driving the team to achieve operational excellence. We expect this leader to embrace and prioritize diversity and inclusion. This leader will need to be successful in a fast-paced, ever-changing environment in which Safety and Fraud prevention is the top priority, and must understand how to support a team consisting of diverse roles, responsibilities, and skill sets across the globe
  • Single owner of setting the Trust Operations strategy and objectives within the broader Trust and Airbnb strategy, and collaborating with Trust Product and Community Policy to execute the strategy through our global operations network
  • Develop an operations and risk organization comprising specialists, project managers, analysts, and managers across payment fraud, account and content integrity, regulatory and standards compliance enforcement, offline safety risk, identity and user background screenings operations, along with any future areas developed or integrated
  • Develop a strategy to focus an international operations organization that is based in the US (Portland, SF, Seattle, remote), Dublin, and Singapore
  • Drive alignment, collaboration and communication with wider functional stakeholder groups across Product, Finance, Community Support Functional Groups, and other parts of Airbnb that impact Trust Partner Operations
  • Lead and/or participate in Trust Operations-specific and/or company wide projects that may be assigned by leadership
  • Embrace new technologies/trends and innovation and build for the long term through multi year planning
  • Be a domain expert in all aspects of scaled operations
  • Develop and grow leaders, attract and retain strong talent within the operations organization
Desired Qualifications
  • Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for , equity, benefits, and Employee Travel Credits

501-1,000 employees

Online marketplace for people to list, discover, and book accommodations
Company Overview
Airbnb's mission is to create a world where anyone can belong anywhere and we are focused on creating an end-to-end travel platform that will handle every part of your trip. The company is building a worldwide timeshare marketplace.
  • Comprehensive health plans
  • Paid volunteer time
  • Healthy food and snacks
  • Generous parental and family leave
  • Learning and development
  • Annual travel and experiences credit
Company Core Values
  • Champion the Mission: We’re united with our community to create a world where anyone can belong anywhere.
  • Be a Host: We’re caring, open, and encouraging to everyone we work with.
  • Embrace the Adventure: We’re driven by curiosity, optimism, and the belief that every person can grow.
  • Be a Cereal Entrepreneur: We’re determined and creative in transforming our bold ambitions into reality.