Full-Time
Technical Account Manager
Posted on 1/24/2023
Secures SaaS applications through posture management and threat detection.
Junior, Mid, Senior
San Francisco, CA, USA + 2 more
- Experience working with end users in professional environments
- Strong proficiency in Salesforce; Salesforce admin certified preferred
- Working knowledge of common SaaS solutions, such as SFDC, O365, Zoom, Box, ServiceNow, Workday from a technology standpoint
- You feel comfortable walking users through new scenarios and technical implementations
- Strong problem finding and solving skills, ability to analyze complex problems and use a systematic approach to gain quick resolution
- Has handled difficult customers or situations and can demonstrate resolutions
- You enjoy planning, adjusting, executing, winning, and celebrating as a team
- Execute the technical post-sales process
- Participate in the full customer lifecycle, including regular customer check-ins
- Be consultative and build in-depth relationships and a complete understanding of their business goals and objectives
- Collaborate with internal stakeholders (Engineering, Product, Sales, Support and Execs) to complete customer goals, and be the voice of the customer to provide visibility and/or escalations of technical issues
- Assist new customers in partnership with a Customer Success Manager
- Simultaneously manage multiple customers who are at different points in the account lifecycle
- Identify opportunities to develop new training materials designed to ensure successful customer experience, support business-wide adoption, and deepen AppOmni proficiency
- Engage in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas
- Experience in technical sales, consulting, sales engineering, or customer success engineering space is a plus
- Self-driven and self-motivated individual who enjoys a fast moving and constantly changing environment. Startup experience is a plus
AppOmni stands out as a leader in the field of SaaS Security Posture Management, providing essential services to over 20% of Fortune 100 companies and numerous global enterprises across various industries. Their comprehensive platform offers a unique blend of data access visibility, identity security, and threat detection, all while simplifying compliance reporting. Furthermore, their proactive approach to regulatory changes, as evidenced by their guidance on APRA CPS 230 mandates, demonstrates their commitment to staying ahead of industry trends and ensuring their clients' continuous compliance.
Company Stage
Series C
Total Funding
$120M
Headquarters
San Francisco, California
Founded
2020