Director of Car Care Operations

AAA Club Alliance (ACA) is hiring for a Director of Car Care Operations to join our team!

Position Summary:

In this role, you will be responsible for driving operational excellence across our Car Care operations. The Director of Car Care Operations will focus on driving consistency, standardizing processes, and ensuring accountability through effective implementation of standard operating procedures (SOPs) and key performance indicators. This position will support Car Care leaders by translating strategic goals into actionable plans that drive efficiency, maximize profitability, and deliver an outstanding customer experience across all Car Care locations.

This position is based out of the AAA Club Alliance (ACA) Headquarters at 1 River Place, Wilmington, DE 19801. The selected candidate must reside within a reasonable commuting distance of this office.

In addition, the role requires regular travel to ACA Car Care stores, other ACA locations, and other AAA Club locations. Candidates should expect to travel approximately 25–40% of the time.

What We Can Offer You:

• Base salary range of $115,528 - $202,200 + eligibility for Annual Bonus (15% Annual Bonus Target). The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location

• Hybrid Schedule Available

• Health & Life Insurance

• 3+ weeks of paid time off accrued annually

• 401(K) plan with company match up to 7%

• Tuition Reimbursement and Professional Certification Opportunities

• Paid time off to volunteer & company-sponsored volunteer events throughout the year

• Other benefits include a complimentary AAA Premier Membership, Health & Wellness Program, Health Concierge Service, and Short Term/Long Term Disability

Primary Responsibilities:

• Lead the development and execution of end-to-end operational strategies including inventory management, process optimization, and standardization across locations to improve profitability, efficiency, and customer experience.

• Provide performance insights on service execution to support customer retention and upselling opportunities.

• Collaborate on territory planning and resource alignment based on sales growth projections and market demands.

• Identify underperforming areas and provide support and direction to improve outcomes.

• Create, document, and implement standard operating procedures (SOPs) for all workflows.

• Drive continuous improvement of workflows and best practices across branches.

• Lead onboarding and continuous training for Car Care operations to ensure high performance, skills alignment, and internal talent growth.

• Use financial and relevant operating data analyses to make strategic and/or tactical shifts in direction, as required, providing monthly outlook and forecast modeling of trends.

• Lead the Car Care Advisory Board, fostering collaboration across internal and external stakeholders while ensuring strategic initiatives are aligned and outcomes measured.

• Act as a liaison between Operations and Field leadership, ensuring clear and timely communication of priorities, challenges, and opportunities.

• Partner cross-functionally with Marketing, HR, Facilities, and other support teams ensure sites are fully staffed, maintained, safe, and customer ready.

• Collaborate directly with Internal Audit to ensure compliance with policies, regulatory requirements, and operational controls. Use audit insights to proactively identify risk, implement corrective actions, and enhance accountability across Car Care.

• Represents ACA and Car Care Operations to the community at large.

• Other duties as assigned.

Job Requirements:

• Bachelor’s degree in business, marketing or related field required. A Combination of education and experience may be considered in lieu of degree.

• Minimum of 10 years of applicable experience in Car Care operations required.

• Minimum of 8 years of leadership or management experience in a customer service and sales environment required.

• Valid driver’s license is required; ability to travel routinely (25–40%).

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave 
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.  We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply.  It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

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