Facebook pixel

Staff Technical Program Manager
Product Content
Posted on 8/12/2022
San Jose, CA, USA • Remote in USA
Experience Level
Desired Skills
  • Be an advocate and champion for design thinking and related methodologies throughout the development lifecycle
  • Work on new, complex, high-priority initiatives while remaining flexible and meeting tight deadlines
  • Apply your breadth of experience to model, prototype, and iterate on our existing solutions
  • BA/BS degree or higher in Business Management, Computer Information Systems (CIS), Management Information Systems (MIS), Operations and Information Management (OIM) or other equivalent combination of education and experience
  • Experience working on and managing large projects or programs with cross-functional teams that led to successful outcomes
  • Deliver solutions and strategies while mitigating or removing obstacles
  • Experience utilizing software to keep projects organized, track metrics, and report on progress
  • Positively impact the experience of hundreds of writers and hundreds of thousands of content consumers across the globe
  • Engage broadly across the organization to identify opportunities to improve quality/efficiency within the Product Content Engineering and Writer lifecycles
  • Manage the continuous planning and execution process for the Product Content Engineering team
  • Directly interact with our doc site vendor to drive and manage feature requests, bug fixes, and doc site releases
  • Identify problems others may have missed, make reasoned decisions with imperfect or ambiguous information, and be proactive in identifying the best path forward
Desired Qualifications
  • 8+ years of project/program management experience in mid/large size companies, ideally supporting an engineering team
  • Experience working in SAFe framework or continuous planning
  • Acts as a change ambassador by promoting and communicating new ideas to propel innovative and scalable solutions across an organization
  • Communicates with candor and empathy while sharing learnings from individual and team experiences to drive continual improvement for self and others

10,001+ employees

Digital workflows
Company mission
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations.