Telephone and Video Counsellor

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

As a remote Telecounsellor, you will have the opportunity to make a real difference in the lives of EAP clients by providing short-term counselling sessions via both telephone and video calls using a brief solution focussed model.

Work Schedule- Full Time, 35 hours per week over 5 days with flexibility to choose fixed schedule

Work Type- You can work from home permanently anywhere in the Republic of Ireland (if you have high speed internet connection). 

Responsibilities:

• Provide assessments and short-term counselling using a brief solution focused model.

• Refer clients to appropriate internal and external resources as required.

• Complete detailed case notes for all clients and submission of files as per clinical policy.

• Meet objectives as defined by Clinical Management

• Undertake E-Learning modules and trainings on a regular basis.

• Use of computer systems, when required, for booking client appointments, retrieving relevant organizational information.

• Must keep up to date on relevant regulatory and legislative developments.

• Participate in monthly one to one with clinical supervisor.

• Participate in weekly team meetings including professional development opportunities, both internal and externally as appropriate.

• Attending regular external supervision, with a qualified clinical supervisor.

Succeeding as a Telecounsellor will require the following core qualifications, experience and skills:

• Hold a minimum of a Diploma Level 5 in Counselling or equivalent (which involved completing 100 hours in an organizational placement).

• A minimum of 3 years post qualifying experience working with clients.

• Have completed minimum 450 clinical hours (Not assessment hours).

• Registered membership with a professional association such as IACP or equivalent.

• Previous assessment and short-term counselling experience.

• Experience working in a brief solution focused counselling model together with telephone/video counselling experience.

• Strong risk assessment skills with regards to Child Welfare/Safety concerns, Suicide/Self-Harm, Substance Abuse etc.

• Good clinical judgement and understanding of your responsibilities regarding confidentiality; strong work ethic and professionalism.

• Excellent communication, problem solving, collaboration, cultural competency, interpersonal, self-care, time management and organizational skills.

• Computer literacy (MS Word, Excel, Outlook, MS Teams, One Note, SoftPhone etc.).

You will receive a permanent position with benefits package including:

• Pension, Private Medical Insurance including Digital GP, Dental Plan, Life Insurance, Group Income Protection.

• 24 days annual leave and two extra wellbeing days per year, in addition to bank holidays.

• Access to hundreds of perks including cashback offers and discounted gift cards on your favourite brands, discounted cinema tickets and more.

• EAP support provided in a fully confidential manner to ensure you get the support you need.

Professional Development

• You will have the opportunity to develop a variety of professional skills as well as address constructive, interesting, and rewarding challenges. The diversity of the clients and the problems encountered will allow you to develop your skills rapidly as a clinical practitioner. In addition, you will have the opportunity to share your clinical knowledge with a multidisciplinary team of clinicians from various fields!

• Different avenues, depending on opportunities, are also possible in terms of career advancement for those demonstrating excellence in their work, as TELUS Health continues to grow and offer different modalities to support our clients (including tele-counselling, face-to-face, video counselling and Organisational Services roles (Trauma and Management Consultations). 

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.