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Full-Time

Account Manager

P&C License Required

Confirmed live in the last 24 hours

Hippo Insurance

Hippo Insurance

501-1,000 employees

Modern homeowners insurance using smart technology

Financial Services
Consumer Software

Mid

Austin, TX, USA

Hybrid position requiring in-office presence.

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Salesforce
Customer Service
Requirements
  • 3+ years' experience in Insurance Property & Casualty, required or equivalent experience in similar role such as customer service, sales or health care benefit administration
  • Intermediate PC skills, with a focus on the Microsoft Office suite of products (Word, Excel, Outlook, Teams, etc.) and ability to effectively learn and utilize proprietary Hippo systems and 3rd party carrier platforms
  • Ability to simultaneously navigate between multiple applications and windows
  • Strong written and oral communication skills
  • Ability to communicate complicated information to customers in easy-to-understand terminology
  • Currently hold, or have held a P&C License in the last 12 months
Responsibilities
  • Communicate with Hippo Customers via inbound and outbound phone calls, email, and chat to answer policy questions and recommend policy updates to ensure coverage
  • Use a consultative approach to acquire an understanding of customers insurance objectives and needs to analyze, compare, and recommend multiple types of insurance products. Product recommendations include Hippo Products and third-party products
  • Proactively contact current Hippo Agency customers to initiate conversation on additional Hippo and third-party products. Where applicable, assist customers transition from Hippo policy to a 3rd party carrier
  • Use Hippo proprietary software, Gator, to quote products that meet customer insurance objectives and, when applicable, gather necessary information such as underwriting information, credit info, prior insurance coverage, loss history, details of the insurable property from the customer to bind the new policy
  • Maintain a working knowledge of all available products to enhance service and sales ability
  • Adhere to company policies and procedures, as well as maintain strict confidentiality
  • Maintain customer’s account information in Salesforce, documenting conversations in activity log, sending confirmations to customers, and adhering to all other automation procedures
  • Reviewing insurance applications to ensure they are complete and accurate
  • Self-motivated and able to work in a fast-paced, multi-tasking, office environment with periodic high disruption and changing priorities
  • Follow-up on trailing documents to ensure a complete application is received
  • Assist with basic service questions on Hippo and 3rd party carrier products

Hippo Insurance Services

Company Stage

IPO

Total Funding

$2B

Headquarters

Palo Alto, California

Founded

2015

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

-11%

2 year growth

-10%
Simplify Jobs

Simplify's Take

What believers are saying

  • Hippo's growth in Q1 2024 and the expectation of further acceleration indicate strong business momentum.
  • The launch of the Appetite Finder feature and the milestone of 100 carriers and MGAs on First Connect highlight Hippo's innovative approach and market penetration.
  • Significant revenue growth, as evidenced by an 80% surge to $64 million, showcases Hippo's successful business strategies.

What critics are saying

  • Hippo's recent layoffs, including a 20% reduction in staff, could indicate underlying financial or operational challenges.
  • The $273 million loss at the end of 2023 raises concerns about the company's profitability and long-term sustainability.

What makes Hippo Insurance unique

  • Hippo's focus on proactive home protection sets it apart from traditional home insurance providers who typically offer reactive solutions.
  • The partnership with Snapsheet enhances Hippo's claims process, providing a seamless and efficient experience for homeowners.
  • First Connect's digital platform, which connects independent agents with top carriers, adds a unique value proposition to Hippo's offerings.