Maintenance Technician

Job Description

• Conduct routine inspections of guest rooms, public areas, back-of-house areas, and plant rooms to identify maintenance issues and safety hazards.
• Perform preventative maintenance on building services, plant, equipment, fixtures, and fittings in accordance with the hotel's preventative maintenance schedule.
• Respond promptly to emergency maintenance situations if required
• Ensure all maintenance work is completed in accordance with workplace health and safety legislation, hotel policies, and safe work practices.
• Accurately record completed maintenance work, faults identified, and materials used through the hotel's maintenance management system.
• Assist with monitoring and maintaining essential services, including air conditioning, plumbing, electrical, fire protection, refrigeration, and mechanical systems within the scope of qualifications and competency.
• Ensure appropriate tools, equipment, spare parts, and workshop areas are maintained in a clean, organised, and serviceable condition.
• Report any major defects, safety concerns, or equipment failures to the Chief Engineer or designated delegate without delay.
• Minimise disruption to guests by carrying out maintenance work professionally, discreetly, and with consideration for guest comfort.
• Provide courteous and professional service to guests and colleagues, responding positively to maintenance enquiries and requests.
• Maintain a thorough understanding of hotel facilities, plant, and operating procedures to ensure efficient fault diagnosis and repairs.
• Participate in departmental training, toolbox meetings, and ongoing development to maintain technical knowledge and hotel standards.
• Ensure all work areas are secured and left in a safe condition following completion of maintenance activities.
• Report any identified risks, hazards, or incidents in accordance with the hotel's Work Health and Safety procedures.
• Support the Engineering team with refurbishment projects, room upgrades, and capital works as directed.

Qualifications

• Previous hotel experience desired
• Previous handyman/maintenance experience 
• Electrical or plumbing certificate advantageous but not essential
• Must have full working rights for Australia
• Ability to work a rotating roster including evenings, weekends and public holidays
• Great command of the English language to communicate clearly with guests and staff alike

Additional Information

Benefits and Perks:

Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.

We offer our Heartists:

• Build a career with the largest hotel group in the Pacific
• Central accessible location in Melbourne's CBD
• Laundered uniforms
• Complimentary hotel stay package for your work anniversary
• Worldwide employee and family and friends benefits at Accor Hotels