Key Responsibilities:

• Support regional and national events as required in varying capacities.
• Works closely with the event marketing team to develop event plans; and acts as the prime liaison to secure event contracts, secure staff passes, manage event logistics, etc.
• Assists with the development, revision, and completion of event execution documents (e.g. production schedules, contact lists, load-in and load-out schedules) and prepare the production books for the team before each event.
• Supports various facets of the event, which may include concept development and delivery, coordination of logistical tactics, execution, and post-event reconciliation.
• Collaborates with other marketing team members to make sure that key PointClickCare channels and relevant external channels promote events before, during, and after they happen.
• Assists with the production of marketing assets for each event, including booth design, signage, and collateral.
• Develops and manages workback schedules for each event to ensure all timelines and event commitments are met.
• Deliver rolling updates on the status of tasks during weekly team meetings.
• Updates the event calendar on the company website and internal event team app.
• Maintains an inventory of promotional products, suggests appropriate options based on price and audience, and ensures the timely purchase, shipping and storage of promotional items.
• Creates support documents that will be used for both internal and external presentations (e.g. PowerPoint, Excel).
• Support the Events Project Manager on event logistical tasks including but not limited to Workfront, Master Event Schedule, and WordPress.
• Builds meaningful and effective relationships with internal and external stakeholders and always provides excellent customer service.
• Critical thinker to describe what happened, see patterns, trends, find best solution, use evidence to conclude, use knowledge from other cases.
• Role will include limited travel throughout the year.

Required Experience:

• University degree and/or relevant post-secondary diploma/certification.
• Minimum 1 to 3 years work experience in event coordination within a corporate setting.
• Exceptional client service experience.
• Aptitude to differentiate when to act independently or within a team.
• Open-mindedness to collaboration within the team environment.
• Proven ability to meet multiple and/or unexpected deadlines in a demanding environment.
• Experience preparing event correspondence.
• Ability to coordinate multiple tasks and work on more than one event at a time.
• Excellent written and verbal communication skills.
• Ability to maintain poise and professionalism under pressure.
• Proficient in Word, Excel, and PowerPoint.
• Meticulous attention to detail.
• Familiarity with event support platforms and CRMs is desirable.
• Strong time management skills.