Connectivity Sales Engineer

Overview

Job Purpose

Reporting to the Global Head of Sales Engineering, the Sales Engineer (SE) is primarily responsible for pre-sales activities supporting the ICE Global Network & Colocation Services (IDS Connectivity) global sales effort.

The SE will act as a subject matter expert for IDS Connectivity products and partner closely with sales directors in pursuit of revenue-generating opportunities. Under special circumstances, the SE may also need to perform certain Sales Director responsibilities as we focus on our customers’ needs and pursue a ‘team-first’ mentality. 

Responsibilities

• Understand and translate the client's requirements to qualify, develop and help close new opportunities to meet sales objectives (monthly/annual targets for both new signature sales and annual revenue)
• Provide opportunity qualification, solution design, architectural diagrams, RFP responses, technical presentations, as well as ensuring all proposed solutions can be delivered and supported by ICE’s designated operations teams
• Develop close relationships with clients’ technical teams to ensure a clear and consistent line of communication throughout the pre and post sales phases
• Educate prospective clients on industry standards and best practices relating to financial and low latency connectivity utilizing ICE Connectivity products and services
• Possess a deep technical understanding of the global ICE Data Services Connectivity product portfolio
• Ensure all proposed solutions are technically viable, meet the customer’s requirements and provide maximum benefit to our business. Deliver and maintain technical documentation to support customers and support teams
• Commitment to ongoing learning about infrastructure technologies and key selling points of the business’s products; expertise in ICE Group products, related technologies, market structure and capital markets trends
• Build strong relationships internally with sales, relationship managers, product, and support groups with a ‘team-first’ mentality. Prepare implementation plans and transition product/service/solution to appropriate delivery teams.
• Provide post-sale assistance to ensure the successful realization of all benefits conveyed during the pre-sales process
• Provide internal product management teams with customer feedback and recommendations for product enhancements; consult on sales campaigns and enhancements around Go-To-Market.
• SEs are expected to work from their designated ICE office location five days per week to collaborate with their peers and support their ongoing training and development
• SEs spend most of their time working closely with their global SE peers, regional sales directors, account managers and product/commercial teams
• SEs are expected to be able to multitask and handle multiple items of work at any one time; also balance fluctuating demands on their time that are driven by the requirements of their customers, the business, and the expectation to meet sales objectives
• Successful SEs continuously problem-solve and can work both creatively and autonomously to efficiently meet their objectives in the required time frames
• Overnight business travel may be required; expectation should be, on average, once every three months, based on the needs of the business.

Knowledge and Experience

• 5 years of relevant industry experience, with a minimum of 2 years within a pre-sales environment

Base Salary Range for New York 

The expected base salary for this role, if located in New York, is between $130,000 - 170,000.   The base salary range does not include Intercontinental Exchange’s rewarding and uncapped sales commission incentives.  While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances. 

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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.