Full-Time

Technical Account Manager

AvePoint

AvePoint

1,001-5,000 employees

Advanced platform for optimizing and securing SaaS operations.

Data & Analytics

Junior, Mid, Senior

Richmond, VA, USA + 1 more

Required Skills
Communications
SQL
Requirements
  • Current certifications related to the M365 Platform
  • Experience with API integrations and Power Automate
  • Familiarity with versions of Microsoft SQL Server, Windows Server, and SharePoint On-Prem is a plus
  • Prior experience as a client-facing resource in a related technical area such as product implementation, technical support, consultancy, and/or solution architecture
  • Bachelor's Degree (Computer Science/Engineering/IT majors preferred)
  • Excellent customer facing written/verbal communication, organization, presentation, and project management skills
  • Working experience with Microsoft SharePoint administration, configuration and deployment
  • Working experience with Microsoft 365 Administration, configuration and deployment is a must
  • Understanding of the differences between the solutions in the M365 Platform
  • Ability to work individually and within a highly collaborative team setting
  • Willingness to learn and adapt in a fast-paced environment
Responsibilities
  • Leading as the technical account manager on enterprise level clients to coordinate support efforts and organize solution delivery.
  • Maintaining customer technical account portfolio to provide technical guidance and recommendation
  • Fulfilling onsite and remote workshops, consultancy, conception, delivery and training projects based on customer needs
  • Managing long term engagements to support current and future needs of our customers
  • Provide remote or onsite guidance on platform integration engagements for existing clients
  • Becoming an expert in the features, benefits of our applications
  • Aligning AvePoint's product line to provide a comprehensive solution that satisfies the customer's business needs

AvePoint, a five-time Global Microsoft Partner of the Year, offers an advanced platform for optimizing SaaS operations and securing collaboration, serving over 17,000 clients worldwide. The company's competitive edge lies in its extensive reach through 100+ cloud marketplaces, enabling managed service providers to better support their SMB customers. With a strong culture of technical innovation and industry leadership since its inception in 2001, AvePoint is a promising workplace for those seeking to contribute to and grow in the SaaS industry.

Company Stage

N/A

Total Funding

$541.6M

Headquarters

Jersey City, New Jersey

Founded

2001

Growth & Insights
Headcount

6 month growth

11%

1 year growth

18%

2 year growth

26%