See yourself at Twilio

Join the team as Twilio’s next Workday Sr. Developer

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we’re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We’re on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to Twilio is in search of a highly skilled and seasoned Workday Developer with expertise in As a pivotal member of our team, you will take charge of all things Workday – focusing on integrations and reporting to elevate our Workday platform and provide unparalleled support to our growing Twilions.

This proactive role requires collaboration with internal People teams to implement, optimize, and maintain the Twilio Workday platform. The ideal Analyst will not only design and implement system changes but also maximize system efficiencies to meet the strategic and operational needs of the business while serving as a subject matter expert.

Responsibilities

In this role, you’ll:

• Subject Matter Expertise: Serve as a subject matter expert in Workday development, emphasizing proficiency in integrations, reporting, prism, and BIRT. Provide consultative practical solutions with requirement gathering, design, configuration, and testing. Proactively offering options, risks, and downstream impacts related to decisions.
• End-User Support: Serve as an escalation point for advanced system issues to determine root cause analysis, identify, and implement potential solutions. Collaborate with internal teams and vendors to translate business needs into innovative integration, reporting, and custom business process solutions.
• Stakeholder Collaboration: Partner with business units to build strong relationships, ensuring alignment between Workday capabilities and business goals. Act as a trusted advisor to the stakeholders to influence the technology decisions.
• Reporting and Dashboards: Develop custom reports and dashboards tailored to the specific needs of business units, enhancing data-driven decision-making.
• Training and Documentation: Provide training and assistance to People support staff, creating and updating documentation and communications to ensure clarity and consistency. Mentor junior peers and offer shadowing opportunities.
• Release Management: Review functionality delivered in Workday releases to assess business impacts and identify opportunities for enhancements
• Data Integrity: Maintain accountability for data integrity, focusing on quality, accuracy, reporting, timeliness, and usability across core systems and related interfaces.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 4+ years of Workday configuration experience implementing integration solutions using Workday Studio and XSLT for data transformation.
• Strong Proficiency in Workday integration technologies, including Studio, EIBs, core connectors, prism, custom report transformations, security, business process administration, and notifications.
• Advanced report writing, including composite reporting, and calculated field experience.
• Exceptional attention to details, critical thinking, commitment to data integrity, organization, and adept problem-solving skills.
• Ability to gather technical and business requirements and translate into action plans.
• Understanding of the complete software implementation lifecycle including collecting requirements, design, development, testing, and move to production processes.
• Understanding of data privacy practices and regulations, coupled with the discipline to handle highly strong verbal and written communication skills, ability to influence decisions and drive results.
• Strong interpersonal skills with the ability to develop and maintain relationships with business units and third-party vendors.
• Demonstrated ability to effectively manage multiple priorities and deliver timely, quality work within deadlines.
• Experience with Workday releases.
• Initiative-driven, inherently curious, and possessing analytical thinking.
• Excellent knowledge of PC software, including proficiency in Microsoft Office applications and Google Workspace.
• Experience in Extend is a plus.
• Agile sprint experience within ServiceNow is desired.

Desired:

• Workday Pro certifications are a plus.

Location

This role will be remote based in British Colombia or Alberta Canada.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].

If this role isn’t what you’re looking for, please consider other open positions.