Agent Licensing Specialist

At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better.

Role Overview:

Could you be our next Agent Licensing Specialist? Globe Life is looking for an Agent Licensing Specialist to join the team!

In this role, you will be responsible for initiating and monitoring the life cycle of agents appointed with American Income Life Insurance Company, enabling them to sell products for their appointing company. This includes regular direct contact with the Department of Insurance, agents, and department vendors via telephone, email, and written correspondence, as well as the collection, cleaning, recording, and retrieval of data from multiple sources. Responsibilities also include independent evaluation of source documents, verification for accuracy, updating internal and external systems, preparing reports, and managing data storage and retrieval systems.

This is a remote / work-from-home position.

What You Will Do:

• Issue agent numbers, activations, terminations, and non-codes.

• Review and update Agent Automation for rehires and approvals.

• Process state appointments, terminations, and expired licenses, including adding, updating, and renewing.

• Verify and update biographical, demographical, and banking information.

• Process promotions, demotions, transfers, and splits.

• Maintain error reporting and perform reject corrections.

• Ensure hierarchies are set up properly to support accurate commission payments.

• Handle and secure sensitive agent information, including personal and payment-related data.

• Make logical, independent decisions based on company guidelines.

• Monitor group email boxes and respond in a timely manner.

• Answer phone calls and emails; resolve complex problems and suggest alternatives.

• Communicate with state insurance boards, agents, and management, both verbally and in writing.

• Communicate with external vendors and the Department of Insurance on behalf of the company.

• Report workflow issues, interdepartmental concerns, emergencies, or unsafe situations to supervisor with a sense of urgency.

• Participate in testing stages of Licensing Systems programming and implementation.

• Complete analysis to process and pay state invoices.

• Assist with in-office tasks such as filing, sorting, scanning, mail distribution, and returned mail.

• Participate in state audits requiring accuracy of mass data and timely evaluation.

• Review compliance vendor information and suggest updates.

• Assist with departmental agent communications.

• Perform periodic data evaluations and update records as necessary to ensure accuracy.

• Other duties and/or projects as assigned.

What You Can Bring:

• High School Diploma or equivalent required; college degree preferred.

• At least 2 years of office experience.

• Insurance background, especially in Agent Licensing, desirable.

• Experience with database management very helpful.

• Accounting experience preferred.

How American Income Life Will Support You:

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at American Income Life:

• Competitive compensation designed to reflect your expertise and contribution.

• Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.

• Robust life insurance benefits and retirement plans, including a pension plan.

• Paid holidays and time off to support a healthy work-life balance.

• Parental leave to help our employees welcome their new additions.

• Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.

• Company-paid counseling for assistance with mental health, stress management, and work-life balance.

• Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.

• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At American Income Life, your voice matters.