Are you prepared to join the X team and help build the ultimate real-time information-sharing app, revolutionizing how people connect? At X, we’re on a mission to become the trusted global digital public square, committed to protecting freedom of speech and building the future unlimited interactivity. Our goal is to empower every user to freely create and share ideas, fostering open public discourse without barriers. Join us in shaping this thrilling journey where your contribution will be invaluable to our success!

Operations Manager, Payment Risk
Locations: San Jose OR New York OR Bastrop, TX
Base Salary Range: $130,000- $175,000

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Who We Are:

X’s Safety team is responsible for helping our users successfully and safely use our platform. This includes investigating issues that may cause harm to our users or pose risk to X, such as combating spam and fraud, and providing support to our customers. We innovate, experiment, and move at a fast pace and are committed to being a learning organization with a growth mindset, which means we are always looking for ways to improve our policies, our detection and enforcement, and ourselves.

Who You Are

X is looking for an Operations Manager for our Revenue Risk team with experience in payments to work on risk-based operational processes to minimize fraud. This position can be based in San Francisco, CA or New York, NY and requires being onsite — remote work is not considered.

What You’ll Do

• Develop, maintain, and improve revenue risk - particularly payment risk - operations. This includes creating and operational workflows to effectively mitigate fraud. Operations Managers are responsible for ensuring their workflows are healthy, productive, and efficient. 

• Monitor, identify, and investigate transactions for fraudulent or suspicious activity, including assessing trends and patterns of fraud and chargebacks.

• Design and iterate on enforcement guidelines used by operations agents, with a focus on efficiency, quality, and objectivity. 

• Identify and resolve edge cases with the agent team, providing a feedback loop to  product and policy stakeholders to account for such cases in future.

• Conduct analyses and report on trends, quality concerns, and process inefficiencies. Develop recommendations based on analyses and drive implementation.

Qualifications

• 5+ years in operations management, preferably in the fintech industry

• Subject matter expert in the payment operations and fraud space

• Ability to develop highly efficient and effective processes independently

• Strong research, analytical, investigative and communications skills

• Experience working with large datasets and SQL to build dashboards and reports, and complete analyses to drive operational improvements

• Works well under pressure, and is comfortable working in a fast-paced, ever-changing environment

• Operations engineering experience is a plus.