Relationship Manager

About Vantage Data Centers

Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience.

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

About Vantage Data Centers

Vantage Data Centers is a leading global provider of hyperscale data center solutions, known for our commitment to innovation, sustainability, and unmatched service. We are experiencing exponential growth and are dedicated to delivering scalable, flexible, and resilient data center infrastructure to meet the dynamic needs of our clients.

Job Summary
We are seeking a highly experienced and dynamic Regional Relationship Manager to oversee and nurture our relationship with a single multi-billion-dollar customer. This role is crucial in ensuring customer satisfaction, driving strategic initiatives, and supporting the ongoing growth and success of both Vantage Data Centers and our client. The ideal candidate will have a proven track record in the data center industry and possess exceptional relationship management skills.

Key Responsibilities

1. Client Relationship Management
o Act as the primary point of contact for the multi-billion-dollar customer, ensuring their needs are met and exceeded.
o Develop and maintain a deep understanding of the customer’s business, goals, and strategic initiatives.
o Foster strong, long-lasting relationships at all levels of the customer’s organization.

2. Strategic Planning and Execution:
o Collaborate with the customer to develop and implement strategic plans that align with their objectives and Vantage Data Centers’ capabilities.
o Identify opportunities for growth and expansion of services to enhance customer value.
o Coordinate with internal teams to ensure the successful execution of customer projects and initiatives.

3. Operational Excellence:
o Ensure seamless delivery of services, maintaining the highest standards of operational excellence.
o Monitor and report on key performance indicators (KPIs) to ensure customer satisfaction and operational efficiency.
o Proactively address any issues or challenges, ensuring timely resolution and continuous improvement.

4. Cross-Functional Collaboration:
o Work closely with sales, engineering, operations, and other internal teams to ensure a cohesive and integrated approach to customer management.
o Facilitate regular meetings and communication between the customer and internal teams to align goals and expectations.

5. Market and Industry Insight:
o Stay abreast of industry trends, market conditions, and competitor activities to provide strategic insights to the customer and Vantage Data Centers.
o Leverage industry knowledge to identify new opportunities and innovative solutions for the customer.

Qualifications:
• Bachelor’s degree in Business, Engineering, Information Technology, or a related field. Advanced degree preferred.
• Minimum of 8-10 years of experience in the data center industry, with a focus on relationship management and strategic account management.
• Proven track record of managing large, complex customer accounts, preferably within the hyperscale data center sector.
• Exceptional interpersonal and communication skills, with the ability to build and maintain strong relationships at all levels.
• Strong strategic thinking and problem-solving abilities, with a customer-centric mindset.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Willingness to travel as needed to meet with the customer and internal teams.

Why Vantage Data Centers:
• Competitive salary and comprehensive benefits package.
• Opportunity to work with a global leader in the hyperscale data center industry.
• A dynamic and innovative work environment with a focus on growth and development.
• The chance to make a significant impact on the success of a major customer and the overall growth of Vantage Data Centers.

Vantage Data Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don’t meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage Data Centers is an Equal Opportunity Employer

Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.