Full-Time

Customer Success and Renewals Operations Manager

Posted on 6/4/2024

Veracode

Veracode

501-1,000 employees

AI-based software security platform

Senior

Burlington, MA, USA

Required Skills
Sales
Communications
Salesforce
Marketing
Data Analysis
Requirements
  • Minimum of 5 years of experience in Customer Success within a high-growth, customer-facing team at a SaaS company
  • Proven experience in customer success, renewals management, or operations, preferably in a technology or subscription-based industry
  • Strong analytical skills with experience in data analysis and forecasting techniques
  • Excellent communication and collaboration skills
  • Experience with CS tools such as Salesforce.com, Client Success, and other relevant customer success and project management tools
  • Demonstrated ability to drive process improvements and optimize operational efficiency
  • Strategic thinker with a proactive approach to problem-solving and decision-making
Responsibilities
  • Take charge of customer success strategies execution, ensuring alignment with company goals and customer needs
  • Manage the renewal process efficiently and effectively
  • Continuously refine and enhance customer success and renewal operations, focusing on improving efficiency, scalability, and overall customer experience
  • Utilize advanced data analytics to uncover trends, insights, and opportunities that can enhance customer success outcomes and boost renewal rates
  • Develop and implement sophisticated forecasting models to predict renewal rates, revenue, and customer behavior accurately
  • Collaborate closely with sales, marketing, product, and support teams to align efforts and deliver a seamless customer experience throughout the customer lifecycle
  • Establish and monitor key performance indicators (KPIs) related to customer success, renewal rates, and operational efficiency
  • Devise and implement operational strategies aimed at streamlining and optimizing the subscription renewal process

Veracode provides an intelligent software security platform that utilizes AI to detect and address flaws and vulnerabilities throughout the software development lifecycle.

Company Stage

Seed

Total Funding

$114.4M

Headquarters

Burlington, Massachusetts

Founded

2006

Growth & Insights
Headcount

6 month growth

-4%

1 year growth

-8%

2 year growth

-17%