Full-Time

Account Director

Customer Success

Posted on 5/4/2024

Rockbot

Rockbot

51-200 employees

Media platform for business locations

Consumer Goods

Senior

Bentonville, AR, USA

Requirements
  • Managed and developed enterprise client partnerships for major brands
  • Consistently overachieved in product adoption and quota attainment
  • Built strong client relationships with executives and within different levels of management
  • Analyzed large data sets to uncover key campaign performance insights and developed new strategies to upsell clients on new products
  • Presented comprehensive campaign performance analyses and identified opportunities to drive incremental revenue, consistently growing book of business revenue month-over-month
Responsibilities
  • Manage a strategic selection of Rockbot’s key enterprise accounts at both the executive and operational levels
  • Drive product utilization and expansion through onboarding, training and hands-on support through the lifetime of each client account
  • Serve as your team’s primary point of escalation to ensure customer satisfaction, retention and growth
  • Analyze product performance data to discover key insights, develop new strategies and pitch clients on new areas of opportunity via regular business reviews
  • Hire and oversee a team of customer success managers (CSMs); assuming responsibility for their individual growth, goal-setting, performance and quota attainment
  • Chart, support and measure your team’s account expansion and performance

Rockbot is a top-tier choice for professionals seeking an engaging and creative work environment. As a provider of a comprehensive media platform that offers background music, audio messaging, digital signage, and TV solutions for businesses, the company is at the forefront of enhancing in-location customer experiences. Employees at this firm enjoy a culture that values innovation and provides opportunities to work on pioneering solutions that shape the way businesses interact with their clients.

Company Stage

Series A

Total Funding

$6.7M

Headquarters

Oakland, California

Founded

2009

Growth & Insights
Headcount

6 month growth

2%

1 year growth

8%

2 year growth

46%