Network Engineer

Key Responsibilities:

• Install, configure, and maintain Layer 2 and Layer 3 network equipment including switches, routers, firewalls, and wireless access points.

• Support ISP-grade services including routing, VLAN segmentation, and basic troubleshooting of CGNAT environments.

• Monitor network performance and respond to outages or service degradation.

• Perform cable management, patching, rack installations, and hardware replacements.

• Assist with POP site support and regional network deployments.

• Install and maintain IP-based camera systems (CCTV).

• Configure NVRs/DVRs and manage camera network integration.

• Troubleshoot connectivity, image quality, and recording issues.

• Ensure proper placement and functionality of surveillance equipment.

• Install and configure VoIP phones and related hardware.

• Support call routing, provisioning, and troubleshooting of phone system issues.

• Work with service providers to resolve escalated telecom issues.

• Maintain accurate documentation of phone extensions and system configurations.

• Install and maintain electronic access control systems including card readers, keypads, and badge systems.

• Configure user credentials and access permissions.

• Troubleshoot door hardware, access panels, and connectivity issues.

• Coordinate with property teams to ensure secure and functional entry systems.

• Respond to service tickets and resolve issues in a timely manner.

•  Perform preventative maintenance on network and security systems.

•  Document configurations, network diagrams, and service updates.

• Escalate complex issues to Network Engineering or IT leadership as appropriate.

• Coordinate with construction, IT, and property management teams during new site deployments.

• Provide status updates on installations and repairs.

• Support vendor technicians during equipment upgrades or replacements.

• Maintain inventory of networking and security equipment.  

Qualifications:

• Associate’s degree or technical certification in Networking, Information Technology, or related field preferred.

•  2–5 years of hands-on experience with network infrastructure, CCTV systems, VoIP, or access control systems.

• Working knowledge of: TCP/IP networking fundamentals, VLANs and switching concepts, basic routing principles, and PoE (Power over Ethernet) systems

• Experience with IP cameras, NVR systems, and structured cabling.

• Familiarity with VoIP systems and SIP-based services.

•  Understanding of electronic door access systems and credential management.

• Ability to read basic network diagrams and wiring schematics.

• Strong troubleshooting and problem-solving skills.

• Valid driver’s license and ability to travel between sites as needed.

Physical Requirements:

• Ability to lift up to 50 pounds.

• Ability to climb ladders and work at heights when installing cameras or wireless equipment.

• Ability to crawl, kneel, and work in confined spaces for cabling and equipment installation.

• Prolonged periods of standing, walking job sites, and working on a computer.

• Ability to travel regularly between community locations.

Work Environment:

• Combination of field-based and technical support work.

• Work performed in indoor equipment rooms, construction sites, and outdoor environments.

• May require occasional after-hours or on-call support for critical outages.

• Fast-paced environment supporting multiple properties and infrastructure systems.

• Direct interaction with property managers, vendors, contractors, and engineering teams.