Technical Support Scientist

Confirmed live in the last 24 hours

Locations

San Carlos, CA, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Communications

Requirements

Ph.D. in a relevant biological field (e.g., Molecular/Cell Biology, Genetics) or MS in a relevant biological field with at least 2 years of hands-on experience with functional genetics in mammalian cell culture and/or stem cells
Experience (+3 years) with mammalian cell culture, preferably iPSC or stem cells and cell biology
Strong technical knowledge around experimental design, execution, analysis, and troubleshooting portions of CRISPR (or other gene editing and/or functional genetics) workflows and basic molecular biology techniques
Ability to quickly learn and comprehend scientific concepts
Excellent communication (verbal and written), problem-solving, collaborative and networking skills - both towards other scientists/customers and internal (sales team, operations, quality, research)
Keen to help scientists with different backgrounds and expertise levels to successfully perform genome engineering experiments
This is a great opportunity if you are looking to transition out of the lab to be closer to customers while remaining technical and up to date with cutting-edge science

Responsibilities

Own the technical and scientific success of Synthego's customers with all our genome engineering products including CRISPRevolution, Engineered Cells and Bioinformatic tools
Provide excellent scientific and customer support throughout entire CRISPR experimental workflows, including experimental design, troubleshooting, and analysis
Provide timely support to CRISPR researchers through email and phone calls
Assist with generating and maintaining online customer-facing technical content and resources (Help center articles, protocols, blogs etc)
Assist with generating internal technical content and training materials
Maintain an excellent working knowledge of relevant CRISPR/Genome Engineering publications; keep up to date on the latest reports and research trends from the literature; attend relevant conferences

Synthego is seeking a Technical Support Scientist to join our team in a non-laboratory role. The Technical Support Scientist is a position critical to supporting both Synthego’s scientific and commercial organizations and our customer’s technical needs in the constantly evolving domain of CRISPR/Genome Engineering.

This role is customer facing and will be managing technical support discussions between Synthego and our customers. To ensure a great customer experience, the Technical Support Scientist will work closely with operations, product management, marketing, quality and commercial teams to provide expert technical advice for all levels of CRISPR researchers who utilize our product portfolio in their work.

If you are motivated by helping others, keen to help scientists on their path from discovery to the clinic, and have an interest in contributing to the advancement of life sciences and technologies in a fast-paced environment, then this is the position for you!

What You’ll Do:

Own the technical and scientific success of Synthego’s customers with all our genome engineering products including CRISPRevolution, Engineered Cells and Bioinformatic tools.
Provide excellent scientific and customer support throughout entire CRISPR experimental workflows, including experimental design, troubleshooting, and analysis.
Provide timely support to CRISPR researchers through email and phone calls
Assist with generating and maintaining online customer-facing technical content and resources (Help center articles, protocols, blogs etc)
Assist with generating internal technical content and training materials
Maintain an excellent working knowledge of relevant CRISPR/Genome Engineering publications; keep up to date on the latest reports and research trends from the literature; attend relevant conferences.

About You:

Ph.D. in a relevant biological field (e.g., Molecular/Cell Biology, Genetics) or MS in a relevant biological field with at least 2 years of hands-on experience with functional genetics in mammalian cell culture and/or stem cells.
Experience (+3 years) with mammalian cell culture, preferably iPSC or stem cells and cell biology.
Strong technical knowledge around experimental design, execution, analysis, and troubleshooting portions of CRISPR (or other gene editing and/or functional genetics) workflows and basic molecular biology techniques.
Ability to quickly learn and comprehend scientific concepts
Excellent communication (verbal and written), problem-solving, collaborative and networking skills – both towards other scientists/customers and internal (sales team, operations, quality, research)
Keen to help scientists with different backgrounds and expertise levels to successfully perform genome engineering experiments
This is a great opportunity if you are looking to transition out of the lab to be closer to customers while remaining technical and up to date with cutting-edge science.

Company Perks & Benefits

Generous equity at a rapid growth company
Medical, dental, and vision benefits
401k Program
Paid parental leave
Flexible paid time off
Learning and Development resources

About Us

Synthego is a genome engineering company that enables the acceleration of life science research and development in the pursuit of improved human health.

The company leverages machine learning, automation, and gene editing to build platforms for science at scale. With its foundations in engineering disciplines, the company’s platforms vertically integrate proprietary hardware, software, bioinformatics, chemistries, and molecular biology to advance basic research, target validation, and clinical trials.

By providing both commercial and academic researchers and therapeutic developers with unprecedented access to cutting-edge genome engineering, Synthego is at the forefront of innovation, accelerating the development of truly engineered biology.

201-500 employees

Website

Next-gen genome engineering

Company Overview

Synthego’s mission is to enable agile life science research and development from discovery through clinical introduction by providing scientists unprecedented access to advanced genome engineering products at high throughput.

Benefits

Generous Equity Package
Medical, Dental & Vision
401(k) Plan
Catered to You
Fully Stocked
Transportation
Green Environment
Stay Fit
Legal Ease