NEWSTAR

Application Support Analyst

As the largest provider of software and services in the building industry, Constellation HomeBuilder Systems has two goals: to empower builders with information to drive business objectives and to simplify the process of building homes and condos so you can maximize your return on investment.

NEWSTAR offers a single integrated software solution engineered to manage all your business functions while supporting your business growth. Designed for residential construction projects including single-family, multi-family, high-rise, condominium and land development projects with a focus on business management.

Responsibilities:

Reporting to our Customer Care Manager the successful candidate will provide application support directly to our customers by:

• Providing first level problem investigation and resolution for NEWSTAR Suite of Products.

• Working closely with development documenting and communicating software related issues

• Accurate and timely tracking of all reported issues in our call management tool

• Meet all defined service levels for unresolved problems, re-assigns ticket to the appropriate internal/external team

• Appling technical aptitude (operating systems, PCs, printers, remote control utilities etc.) in resolving client issues

• Advising the Team Leader, Client Services of sensitive Client situations

• Attending and participating in Team meetings

• Attending CHS product training, as required

• Making recommendations to address problems, improving service and providing improved support

• Developing frequently asked questions (FAQ) documentation

• Work shifts may vary to accommodate maximum help desk coverage

Qualifications:

Our Application Support Analyst are customer facing where we build key customer relationship delivering superior customer support for our products. The organization usually hire applicants with the below qualification:

• College/University degree in Business Administration, Computer Science, or related discipline.

• Accounting knowledge or working towards CGA or CMA certification preferred

• Courses or Experience in Residential Construction, Commercial Construction or Property Management, Real Estate Management and/or IT field.

• Experience using any of the NEWSTAR Suite of Products would be a great asset.

• Proficient in MS Windows applications and Basic SQL knowledge

• Presentation skills (in-person and on web conferences)

• Comfortable utilizing remote access utilities such as Remote Desktop, VPN

• Superior analytical skills to resolve customer issues

• Self-Managed and motivated with an ability to work with minimal direction in a collaborative team environment

• Excellent interpersonal skills both verbal and written.

• Provide courteous, friendly, and professional communication with external and internal stakeholders.

• Ability to adapt to a fast-paced environment

• Excellent time management and set priorities managing conflicting demands

• Positive team attitude and ability to collaborate with team members and coworkers

• Works well under pressure

• Willing to travel