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Analyst, Customer Success Strategy
Posted on 2/11/2022
New York, NY, USA
Experience Level
Desired Skills
  • Meaningful experience executing within customer success operations, sales operations, or strategy role, preferable within a B2B software-as-a-service (SaaS) industry
  • Have advanced skillset using Excel for business and financial modeling; experience using data visualization software (Looker, Tableau, etc) to deliver business insights
  • Proficiency in Salesforce; experience with Gainsight or Clari a plus
  • Have proficiency using SQL to manipulate data and further analyses; additional technical skills a plus (R, Python, etc)
  • Strong ability to adapt quickly to changing priorities; manage time, multiple tasks, and deadlines effectively
  • Detail-oriented and impact-oriented; data-driven with your work
  • Excellent interpersonal skills; skilled at creating material for an executive audience; skilled at converting business requirements into consumable material
  • We recognize and reward hard work with:
  • Company paid benefits for employees and their dependents, including medical, dental, vision, disability and life insurance
  • 401(k) savings plan with company matching
  • Flexible spending account for out-of-pocket medical, transit, parking and dependent care expenses
  • We want you to be your best, authentic self by supporting you with:
  • A diverse, driven, and passionate team of coworkers who want you to succeed
  • Individual learning and development fund and professional training
  • Generous paid time off; including sick leave and 100% company paid parental leave
  • Remote working friendly perks such as expanded telehealth options for mental and physical well being, virtual yoga, meditation and health and fitness app reimbursements
  • Provide analytical, operational, and decision-making support to Dataminr's management team
  • Develop new metrics and reporting (dashboards) that provide enhanced visibility into our business and drive action within the organization to better support our customers
  • Build out advanced models analyzing key areas of risk and opportunity related to growth and retention
  • Support our annual planning process through the development of forecasting processes, incentive plans, and business unit targets
  • Help scale our monthly and quarterly performance management and State of the Business reporting
  • Partner with Finance and Revenue Operations counterparts and create alignment across strategic initiatives and GTM goals
  • Become a subject matter expert on our performance metrics and SaaS business

501-1,000 employees

Artificial intelligence platform designed
Company Overview
Dataminr's mission is to integrate all the world's public data signals to create the world's leading real-time event and information discovery platform.
Company Core Values
  • Own it
  • Find a better way
  • Bring others along
  • Drive results