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Full-Time

Customer Success Manager

Posted on 6/27/2024

Tremendous

Tremendous

51-200 employees

Facilitates global digital payments and rewards

Fintech
Financial Services
Consumer Goods

Compensation Overview

$120k - $140kAnnually

+ Equity

Mid, Senior

Remote in USA

Category
Customer Success
Customer Success & Support
Sales & Account Management
Required Skills
Sales
Requirements
  • 3+ years in Sales, Customer Success or Account Management
  • 1+ years working with mid-market accounts
  • Preferred experience working at a high-growth B2B startup
  • Preferred degree from a high-caliber educational institution
Responsibilities
  • Onboard high-value programs
  • Account management
  • Expansion
  • Handle Feedback

Tremendous facilitates digital payments and reward distributions globally, providing a platform for businesses to send payouts and rewards efficiently. The platform offers over 2,000 reward options, including gift cards and digital payments, allowing recipients to choose rewards that are meaningful to them. It is user-friendly, enabling clients to manage rewards through bulk uploads or individual transactions. Operating on a B2B model, Tremendous charges fees for its services and integrates with over 5,000 tools, making it easy for businesses to incorporate into their systems. Founded in 2011 and launched through Y Combinator, Tremendous has grown without venture capital, focusing on profitability and expanding its offerings. The company's goal is to enhance reward and payout processes for organizations with instant delivery and easy redemption.

Company Stage

Seed

Total Funding

$270K

Headquarters

San Francisco, California

Founded

2010

Growth & Insights
Headcount

6 month growth

8%

1 year growth

33%

2 year growth

50%
Simplify Jobs

Simplify's Take

What believers are saying

  • Crossing $1 billion in payout transactions demonstrates Tremendous's strong market presence and reliability.
  • The appointment of experienced executives from Asana and Google indicates a strategic focus on scaling and enhancing the company's market position.
  • Tremendous's user-friendly platform and instant delivery system ensure high client satisfaction and repeat business.

What critics are saying

  • The digital payments and rewards market is highly competitive, requiring continuous innovation to maintain a leading position.
  • Rapid growth and new executive appointments may lead to cultural and operational challenges within the company.

What makes Tremendous unique

  • Tremendous offers a vast catalog of over 2,000 reward options, providing unparalleled choice and flexibility for recipients compared to competitors.
  • The platform's integration capabilities with over 5,000 tools make it highly adaptable and easy to incorporate into existing business systems.
  • Tremendous has achieved profitability and significant growth without relying on venture capital, showcasing its financial stability and operational efficiency.

Benefits

Remote work

Apple equipment

Unlimited vacation

Learning budget

Parental leave

Health, dental, & vision

INACTIVE