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IT Helpdesk Support
Confirmed live in the last 24 hours
Locations
Los Angeles, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Atlassian
Confluence
Customer Service
JIRA
Management
Microsoft Azure
Operating Systems
Research
Salesforce
Requirements
  • Exemplary communication skills, both written and verbal
  • Extensive hands-on hardware troubleshooting and equipment support experience
  • Extensive software troubleshooting experience with a comprehensive understanding of Microsoft's Office products and Cloud services (including Azure AD and Endpoint Management)
  • Able to read and understand technical manuals, procedural documentation, and OEM guides
  • Looking for a highly motivated individual who is eager to contribute to a dynamic, fast-paced work environment
  • Strong customer service orientation
  • Proven analytical and problem-solving skills
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Ability to conduct research into PC and software issues and products as required
  • Working technical knowledge of current protocols, operating systems, and standards
  • Ability to operate tools, components, and peripheral accessories
  • Ability to present ideas professionally, in user-friendly language
  • Highly self-motivated and directed with a keen attention to detail
  • Team-oriented and skilled in working within a collaborative
  • Four-year degree from an accredited college or university or equivalent work experience
  • Experience using Atlassian Suite (JIRA and Confluence)
  • 5 years of relevant work experience with 2 years minimum in the asset management industry
  • Bachelor's degree in Computer Science or similar field or equivalent experience working in a helpdesk or internal IT support environment
  • 2-3 years working knowledge and roles of networks, firewalls, switches, and router infrastructure to be able to support troubleshooting enterprise tool and employee systems
  • Hands-on experience setting up and supporting Windows and Mac devices. Must have strong knowledge of Windows 10 and Mac OS setups and troubleshooting: 2-3 years' experience
  • Managed and used enterprise tools such as Office 365 user setups, Azure Active Directory, inventory management system, video conferencing, and VOIP telephone systems: 2-3 years' experience
  • Ability to learn new technologies quickly and be comfortable with change
  • Strong people skills. Ability to listen, to communicate and to relate to others on a personal or professional level. Good people skills also extend to include problem-solving abilities, empathy for others and a willingness to work together toward the common good
  • Critical thinking: ABL engineers understand the “why” behind all design decisions, operational events, and test outcomes
  • Ability to deal with ambiguity: ABL engineers must be comfortable defining their own pathway to an objective
  • End-to end ownership: projects are delivered fully complete and ready for flight
  • Ability to sit or stand for extended periods of time
  • Ability to use a computer to complete assignments
  • Ability to communicate with individuals and groups in person, by phone and telepresence
  • While performing the duties of this job, the employee will typically work in an office environment
Responsibilities
  • Analyze, troubleshoot, and resolve technology issues by providing white-glove customer service over the phone/email and in-person
  • Install, configure, and maintain hardware and software including workstations, laptops, laser printers, networked copiers, scanners, mobile tablets, and video conferencing equipment
  • Effectively document problems and solutions through an internal ticketing system
  • Perform asset inventory management, including monitoring, reporting, patching, and planning
  • Perform user onboarding (including technology-related tutorials)
  • Identify persistent problems in the environment and work with team member to deliver effective solutions
  • Support Senior Level Management in the office, travel, and home environments
  • Interact with hardware vendors and service providers as needed, to close open issues
  • Administration of Azure Active Directory, Microsoft Endpoint Management (Intune), Microsoft Office365 (including Teams, SharePoint, Exchange, and OneDrive), CrowdStrike and Salesforce
  • Maintain an internal technology knowledge base
  • Perform related duties consistent with the scope and intent of the position
ABL Space Systems

201-500 employees

Rockets for small satellite launches
Company Overview
ABL Space Systems was founded in 2017 by veterans of SpaceX and Morgan Stanley to develop low-cost launch vehicles for the small satellite industry. More importantly, they're building a launch system they are truly proud of – no gimmicks or over-design, just reliable, rapidly deployable launches.