IT Operations Technician
Updated on 5/18/2023
El Segundo, CA, USA
Experience Level
Desired Skills
Customer Service
Microsoft Azure
  • Bachelor's degree in Computer Science or similar field or equivalent experience working in a helpdesk or internal IT support environment; or 6+ years of professional experience in lieu of a degree
  • 2+ years working knowledge and roles of networks, firewalls, switches, and router infrastructure to be able to support troubleshooting enterprise tool and employee systems
  • 2+ years' experience setting up and supporting Windows and Mac devices and troubleshooting
  • Managed and used enterprise tools such as Office 365 user setups, Azure Active Directory, inventory management system, video conferencing, and VOIP telephone systems: 2+ years' experience
  • Strong people skills. Ability to listen, to communicate and to relate to others on a personal or professional level. Good people skills also extend to include problem-solving abilities, empathy for others and a willingness to work together toward the common good
  • Exemplary communication skills, both written and verbal
  • Extensive hands-on hardware troubleshooting and equipment support experience
  • Extensive software troubleshooting experience with a comprehensive understanding of Microsoft's Office products and Cloud services (including Azure AD and Endpoint Management)
  • Able to read and understand technical manuals, procedural documentation, and OEM guides
  • Looking for a highly motivated individual who is eager to contribute to a dynamic, fast-paced work environment
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Ability to conduct research into PC and software issues and products as required
  • Working technical knowledge of current protocols, operating systems, and standards
  • Ability to operate tools, components, and peripheral accessories
  • Experience using Atlassian Suite (JIRA and Confluence)
  • Critical thinking: ABL engineers understand the “why” behind all design decisions, operational events, and test outcomes
  • Ability to deal with ambiguity: ABL engineers must be comfortable defining their own pathway to an objective
  • End-to end ownership: projects are delivered fully complete and ready for flight
  • Ability to sit or stand for extended periods of time
  • Ability to use a computer to complete assignments
  • Ability to communicate with individuals and groups in person, by phone and telepresence
  • While performing the duties of this job, the employee will typically work in an office environment
  • Must be willing to travel 25% of the time
  • Analyze, troubleshoot, and resolve technology issues by providing white-glove customer service over the phone/email and in-person
  • Install, configure, and maintain hardware and software including workstations, laptops, laser printers, networked copiers, scanners, mobile tablets, and video conferencing equipment
  • Effectively document problems and solutions through an internal ticketing system
  • Perform asset inventory management, including monitoring, reporting, patching, and planning
  • Perform user onboarding (including technology-related tutorials)
  • Identify persistent problems in the environment and work with team member to deliver effective solutions
  • Support Senior Level Management in the office, travel, and home environments
  • Interact with hardware vendors and service providers as needed, to close open issues
  • Administration of Azure Active Directory, Microsoft Endpoint Management (Intune), Microsoft Office365 (including Teams, SharePoint, Exchange, and OneDrive), CrowdStrike and Salesforce
  • Maintain an internal technology knowledge base
  • Perform related duties consistent with the scope and intent of the position
ABL Space Systems

201-500 employees

Rockets for small satellite launches
Company Overview
ABL Space Systems was founded in 2017 by veterans of SpaceX and Morgan Stanley to develop low-cost launch vehicles for the small satellite industry. More importantly, they're building a launch system they are truly proud of – no gimmicks or over-design, just reliable, rapidly deployable launches.