Technical Program Manager

OUR VISION: THE WORLD. SUBSCRIBED.

Customers have changed. They're looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence. 

In the old world (let's call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today's new era, it's all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers' needs better than the static offerings or a single product.

Our vision is "The World Subscribed" where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book Subscribed).

THE TEAM

Technical Program Managers (TPMs) at Zuora play a critical role in driving execution across large-scale, cross-functional initiatives within the Product & Technology organization. As a TPM, you will partner closely with product managers, engineering teams, and cross-functional stakeholders to plan and deliver high-impact programs.

This is a mid-level role where you’ll focus on program execution, coordination, and delivery excellence. You’ll thrive if you’re detail-oriented, proactive, and able to navigate complexity in a fast-paced SaaS environment.

What You’ll Do

• Partner with product managers and engineering teams to translate roadmaps into actionable program plans.
• Drive program execution, ensuring alignment on scope, timelines, dependencies, and success metrics.
• Facilitate cross-functional collaboration across Product, Engineering, Cloud Ops, Release Management, and Product Operations.
• Identify risks, manage dependencies, and implement mitigation strategies to ensure on-time delivery.
• Provide regular program visibility through status updates, dashboards, and stakeholder communications.
• Track progress against defined commitments and ensure accountability to delivery milestones.
• Support annual and quarterly planning processes by aligning team execution with roadmap priorities.
• Continuously improve delivery processes, tools, and practices to drive efficiency and predictability.

Your Experience

• 5–8 years of relevant program or project management experience in SaaS, cloud platforms, or enterprise software.
• Proven success delivering complex, cross-functional technical programs.
• Working knowledge of system design concepts and modern software architectures. 
• Strong expertise in Agile delivery (Scrum, Kanban, SAFe) and program tracking metrics.
• Excellent communication and stakeholder management skills — effective with both technical and non-technical teams.
• Anticipate risks and manage dependencies across teams, ensuring timely resolution and minimizing delivery impact
• Strong organizational, analytical, and problem-solving abilities.
• Hands-on experience with program management tools (JIRA, Confluence, dashboards).
• Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent experience).

Nice to Have

• SaaS experience in billing, payments, commerce, or platform engineering.
• Experience with microservices, APIs, or public cloud platforms (AWS, Azure, GCP).
• Certifications such as CSM, PMP, or SAFe Agilist.
• Experience working with globally distributed teams.
• Prior technical background (e.g., developer, QA, or technical product manager).

ABOUT ZUORA & OUR "ZEO" CULTURE

Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.

At Zuora, we have one CEO but every employee is empowered and supported to be the 'ZEO' of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200+ ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work. In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with "career cash" and plenty of learning and development opportunities.

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.