Clinic Manager

Manages all clinical operations under the direction of the Director. Manages clinical and administrative responsibilities of the office, including directing the work of clinical supervisors, administrative and medical staff of the department/clinic. Oversees operations of patient care programs. Directs nursing practice, education, and services. Supervises the utilization of resources and the application of new technological developments in patient care. Performs complex and varied administrative and clinical assignments. Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention.

Manages all clinic operations for the infusion center, medical oncology clinic and multispecialty clinics located on the Henry Mayo campus. The position takes complete ownership of the successful operations including financial, employee engagement and retention, and patient experience that aligns with USC Care Ambulatory Services. In addition, the clinic manager is responsible for managing the performance and engagement of all members of the team. This position also oversees and monitors workflows, outcomes, customer satisfaction and quality measures of the facility with the result of the meeting or exceeding the established financial and other objectives set in cooperation with leadership. The manager is responsible for ensuring that high quality patient care and customer service is delivered in the most financially efficient way.

Essential Duties:

• Financial Management: Responsible for monthly monitoring of financial results, variance reporting and action plans to meet established budget objectives. Reviews and manages income statements Supervises inventory management including purchasing, product selection and supply usage Ensures patient and treatment charge information and related data are accurate and submitted in a timely manner by means of the designated reporting system
• RISK Management: Ensures compliance with all policies and procedures in accordance with State and Federal Regulations for patient care and services (HIPAA, CMS, OSHA, CLIA, or other governing services. Maintains Quality Assurance Programs as required by all Keck Medicine of USC policy and procedures. Constantly looks at current processes and procedures and identifies and implements areas of improvement while adhering to HIPAA, JTC< DOH as well as hospital and DCS requirements as deemed. Participates in and leads quality assurance meeting and all applicable in-services Participates and leads in quality assurance cost containment
• Facility/Equipment Management: Ensures equipment and supplies are maintained to provide quality care and to ensure the safety of patients and teammates. Identifies and plans prompt corrective action for any issues with safety or equipment and systems Participates in the development and periodic revision of policies and procedures with the Associate Administrator/Regional Operations Director to assure consistent, efficient and safe operation of clinic/program
• Patient Care Management: Participates in development and revision of policies and procedures with the Director and Associate Administrator to ensure consistent, efficient and safe treatment delivery. Fosters a sense of urgency in teammates that promotes commitment to optimal clinical outcomes, decreased wait times and meets all regulatory compliance for the clinic.
• Associate Management: Creates, maintains, and communicates efficient and timely employee schedules according to the needs of the clinic. Provides leadership to direct reports: non-clinical staff (support coordinators, schedulers, medical assistants, other) Helps direct reports overcome any organizational obstacles encountered during projects Knows, understands, implements, follows, and communicated to teammates all employment policies and procedures, awards, and other opportunities within USC Ambulatory Care Services)and foster a positive and Keck Culture workforce Plans, organizes and supervises the clinical staff (indirectly) to ensure high quality patient care according to all policy and procedures in partnership with Norris nursing and radiation therapy leadership. Facilitates teammate development, collaborate with direct reports to create professional development goals Maintains familiarity with and communicate to teammates new programs impacting teammates. Addresses teammate relations issues and appropriately and escalate as necessary Provides work direction for department teammates Determines staffing needs, creates pans that promote the most efficient use of all teammates, ensure coverage during all teammate abscesses Utilizes flexing of staff in downtimes effectively while not compromising the clinical needs of the clinic Reports and documents all teammate injuries according to established policy and procedures Knows and understands basic wage and hour laws, Federal, State and local laws and regulations, Medicare, and legislation affecting employment. Reviews and approves timecards of direct reports Tracks overtime, attendance and PTO, illnesses Researches and responds to questions regarding payroll issues. Develops and conducts educational programs to keep teammates up to date on new policies and procedures, new laws, regulations impacting work, and other information necessary to maintain teammate’s knowledge of departmental processes and goals. Maintains and communicates clinic emergency management programs and ability to act swiftly, confidently in an emergency. Knows and follows all Keck Medicine of USC policies and procedures
• Marketing: Works with Director and Physician staff to ensure full schedules and services are made available for patient care. Assists in all marketing opportunities that will provide education and access to clinic Works with Call Center to ensure proper communication to center is always updated and accurate for patient care access needs
• Perform other duties as assigned.

Required Qualifications:

• Req High School or equivalent
• Req Bachelor’s Degree Degree in a Related field

• Combined experience/education may substitute for Bachelor's Degree.

• Req 5 years Administrative operations experience (preferably 2 years in an acute or ambulatory care setting with at least 2 years’ experience in a lead or supervisory role).

• Req Excellent people management skills with the ability to motivate and challenge staff.
• Req Good decision-making skills
• Req Exhibits a high frustration and ambiguity tolerance.
• Req Ability to bridge the gap between administrative demands and clinical needs.
• Req Excellent skill and demonstrated experience in process improvement.
• Req Proficiency with Microsoft office (i.e., Excel, Word, PowerPoint).
• Req Excellent verbal and written communication skills

Preferred Qualifications:

• Pref Experience managing radiation oncology, medical oncology, or multi-specialty clinic
• Pref Knowledge of insurance billing, admitting, or registration experience in a hospital or medical office.

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The annual base salary range for this position is $81,120.00 - $133,010.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying. 

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at [email protected]. Inquiries will be treated as confidential to the extent permitted by law.

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