Technical Communication Specialist

Tremco Construction Products Group brings together Tremco CPG Inc.’s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.

GENERAL PURPOSE OF THE JOB: This position has responsibility of assisting members of the product and technical groups in executing their respective missions. The candidate must be a team player and interface / coordinate with several other departments within Tremco. Expectations are to participate in critical activities aimed at improving existing technical documentation, creating new technical documentation, solving application challenges in the field and assisting with providing technical training to the sales force. Taking initiative, demonstrating enthusiasm, learning new skills and working towards greater autonomy are also expected. The position reports to the Technical Resource Manager and will work closely with the Director, Technical Solutions.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manages all aspects of Helpdesk, including taking incoming tickets, assigning tickets and ensuring all tickets are closed in an acceptable time frame, typically 48 hours.
• Provides technical expertise and support for all Tremco CPG products and systems via on-line Helpdesk, email and/or phone.(Roofing, Sealants, Waterproofing, Deck Coating, Nudura and Facades) 
• Collaborates with a wide variety of functional areas such as sales, engineering, marketing, manufacturing, and operations to develop and provide technical support to customer and sales force needs. 
• Develops and maintains a prioritized list of Helpdesk tickets and assignments from the Technical Resource Manager, the Director, Technical Solutions, and Product Managers. 
• Assists with coordinating, development and updating of technical documents.
• Assist the Technical Resource Manager and/or Technical Director when needed.
• Remains current on competitor products/systems throughout the industry. Monitors and advises on competitive product information.
• Actively participates with Industry organizations where appropriate.
   

EDUCATION REQUIREMENT: Bachelor's degree in relevant field.

EXPERIENCE REQUIREMENT: 1+ year of related experience required.

OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:

• Ability to respond to common inquiries or complaints from customers, sales and marketing staff, regulatory agencies, or members of the business community.
• Willingness to actively participate in a continuing education program.

BENEFITS AND COMPENSATION:

The salary range for applicants in this position generally ranges between $49,900  and $62,300 . This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.

The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.