Full-Time
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Zwicker & Associates
Compensation Overview
$17 - $20/hr
+ Bonus (monthly)
Florence, KY, USA
In Person
Fully onsite for first 90 days, with potential flexibility afterward.
Category
 Finance & Banking (2) |
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Requirements
- Above-average administrative and phone skills
- Negotiation & Conflict Resolution: To create payment plans and resolve disputes.
- Excellent communication skills
- Well organized, results-driven
- Effective decision-making skills
- Strong listening, interpersonal, oral, and written communication skills
- Basic computer skills.
- Basic math skills.
- You will be required to complete a standard math and computer skills assessment. Failure to satisfactorily complete this assessment could result in termination of employment.
- Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing
- Be able to operate a computer, phone, or equivalent device
- Be able to complete a minimum of a 40-hour flexible workweek schedule
- Be able to read and comprehend position-specific documents and correspondence
Responsibilities
- Contact consumers via phone, email, or mail regarding past-due accounts
- Negotiate Payment Plans: Work with debtors to create manageable repayment arrangements, such as lump-sum settlements or installment plans within company guidelines
- Maintain Records: Track all communications, payment agreements, and progress in recovering debts.
- Follow legal and company procedures regarding debt collection and data privacy
- Meet daily, weekly, and monthly performance targets
- Collaborate with internal departments to resolve disputes or escalate issues when necessary
- Provide exceptional customer service while maintaining professionalism and compliance
- Comply with policies and procedures of Zwicker & Associates, P.C.
- Follow Regulations: Adhere to laws like the Fair Debt Collection Practices Act (FDCPA), which governs how and when collectors can contact debtors.
- Other duties as assigned.