Full-Time
Customer Service Representative - Order Entry Administrator
Updated on 9/4/2026
The Gund Company
201-500 employees
Vertical-integrated fabricator of engineered materials
No salary listed
United States
In Person
Bachelor's
 Customer Experience & Support (1) |
|---|
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- A Bachelor of Science degree in Industrial Engineering, Administration, or International Business, or equivalent work experience.
- Communication, mathematics, and problem-solving skills; no previous experience is required.
- Ability to communicate effectively and professionally with customers to understand and respond to their needs.
- Ability to follow company procedures for using the software system to manage the order fulfillment process.
- Basic to intermediate mathematics aptitude and detailed information-processing capability.
- Proficiency with Windows-based software, including Microsoft Office applications.
- Implement and manage the Order Fulfillment Process with precision and efficiency in a highly responsive manner for customers.
- Navigate ERP-CRM software and database systems to enter, expedite, and fulfill customer orders.
- Communicate with customers regarding quote requests, quote preparation support, order processing, order expediting, tracking information, and related requirements.
- Check the last quote date and historical gross profit before order entry to confirm acceptable gross margin, consulting the Value Stream Manager, Facility Manager, or Market Manager when necessary.
- Manage customer inventory requirements through the Purchase Requisition Process.
- Respond accurately and promptly to customer inquiries related to order fulfillment.
- Communicate with production regarding potential late shipments and proactively communicate with customers as necessary.
- Assist with RMAs, NCMs, and DDB Red Cards regarding customer complaints.
- Knowledge of reading and interpreting technical drawings.
The Gund Company is a vertically integrated manufacturer and fabricator of engineered material solutions with 13 facilities worldwide, including a materials testing lab and a world headquarters in St. Louis. They offer custom fabricated parts developed through a consultative, engineering approach to meet electrical and mechanical needs, supported by ISO 9001:2015 certified quality systems and certifications such as AS9100D and ITAR compliance. Materials specialists help customers choose options and optimize production for yield, fabrication efficiency, and cost reduction, while controlling their own supply chain to meet tight timelines. The company has 70+ years of experience and a reputation for strong customer service, quality, responsiveness, and deep application knowledge. Their goal is to satisfy the toughest customer requirements by delivering custom parts that fit specific applications on schedule and within quality standards.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
St. Louis, Missouri
Founded
1951
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Simplify's Take
What believers are saying
- July 2025 IDI Fabrication acquisition added three North American production facilities and capabilities.
- March 2026 headcount reached 752 employees, with 101 active postings signaling growth.
- New 2026 product launches like G-Flex 220-2 and PolyPro FR expand high-margin offerings.
What critics are saying
- Waukesha's 110,000-square-foot expansion depends on parcel combination and city approvals through 2026.
- IDI Fabrication integration spans Illinois, Indiana, and Monterrey, risking execution strain across three facilities.
- Heavy exposure to industrial electrification makes OEM cancellations quickly hit orders and plant utilization.
What makes The Gund Company unique
- Vertically integrated insulation maker across composites, thermoplastics, and elastomers, with 8 labs globally.
- Seven locations in four countries support worldwide shipping for power-electronics and motor customers.
- ISO 9001:2015 fabrication and custom engineering strengthen switching, transformer, and EV applications.
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Benefits
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Company News
The Gund Co. plans 110,000-square-foot expansion in Waukesha. Another Waukesha manufacturer is considering a large facility expansion. St. Louis-based The Gund Co. on Wednesday discussed potential plans for a 110,000-square-foot manufacturing and warehousing addition for its facility at 809 Phillip Dr. with the Waukesha Plan Commission. No action was taken on the discussion, which featured a two-story office space and main facility entrance in the manufacturing district. The Gund Co. makes composite materials used in electrical systems, engines and other mechanical and industrial equipment, according to a city staff report. Gund's current facility has manufacturing lines, a warehouse and an office with a total footprint of around 65,000 square feet. The first phase of expansion will connect to the existing building and will include a warehouse and loading dock area. The next phase will connect to the first phase with an office area at the north end of the building near Phillip Drive and additional manufacturing space. The addition will extend onto an adjacent property west of the current site which will need to be combined with the parcel. The company will also add a driveway from Phillip Drive. In May, the commission approved a minor site plan and architectural review for a new storage tank at the facility. The Gund Co. has locations across the U.S. and multiple countries including Canada, Mexico and India. Waukesha officials also considered expansion plans introduced by gas engine maker INNIO. That company wants to combine several parcels at 1101 W. St. Paul Ave. and build a 84,414-square-foot addition to support production of a new engine line.
September 18, 2025 The Gund Company acquires IDI Fabrication.
Expanding capabilities in engineered material solutions.