Senior Site Reliability Engineer

At Jobber, we don’t just build a product - we work on real problems that help people in small businesses to become successful. We are inspired by our company values: be humble, be supportive and give a shit, which is not just said but is lived. We work in a collaborative environment where teams make decisions with autonomy and contribute directly to shaping the company’s future. We release early and often while dedicating time to addressing technical debt. We believe in getting instant feedback from our customers and leveraging that to make their lives easier.

We help employees grow professionally; we have a ton of onboarding resources, tutorials, hackathons and buddies to support learnings and provide opportunities to innovate. We have a range of experience levels on teams which allows for mentor/mentee opportunities. Leaders at Jobber work with empathy and support employees to build healthy work-life harmony. Bring your dedication and passion to this job to fulfill your goals.

The team:

Our Software Engineering team is pivotal to Jobber’s success, creating software that adds value to tens of thousands of users worldwide. We believe in perpetual growth and learning, providing continuous 1:1 support, feedback from managers and our Talent Development team, and nurturing your innate curiosity. 

As a part of our cloud infrastructure team, you’ll play a critical role in empowering our product development teams, ensuring the safe release of software, and maintaining top-tier application performance and stability. Jobber mainly uses ECS/Fargate in its cloud environment (AWS). Your part in the SRE Team, a.k.a. the "McCloud Team", will include daily collaboration by participating in paired programming sessions, regular zoom meetings and slack conversations, to ensure teams are aligned, informed and prepared for what is next. You’ll learn to appreciate your peers who organically mentor and build relationships with one another, to ensure that everyone understand how their role impacts others Jobber wide. We all lean on our leadership skills on the McCloud Team!

The role

Reporting to a Senior Manager, Product Engineering, the Senior Site Reliability Engineer will collaborate with the cloud infrastructure team to build and maintain a cutting-edge product that supports the success of our customers and their small businesses. Your mission will involve tackling challenges faced by millions of entrepreneurs and crafting solutions to uphold the availability and responsiveness of our infrastructure.

The Senior Site Reliability Engineer will:

• Collaborate on the design, implementation, operation, and maintenance of our AWS infrastructure, leveraging Infrastructure-as-Code principles.
• Developing and maintaining local tooling for development and observability tools, including deployment tools and interfaces into AWS, CircleCI, and other infrastructure components.
• Active participation in our on-call rotation, actively contributing to the enhancement of the on-call experience for the team.

To be successful, you should have:

• Demonstrated expertise in providing systems support within a cloud environment, preferably AWS and its various services.
• Experience with IaC using Terraform 
• Experience optimizing and improving continuous deployment performance
• The ability to juggle multiple projects and incident management
• Relevant experience in programming languages such as Ruby, Python, or Bash.
• A deep passion for learning, reliability, automation, orchestration, and continuous improvement.
• A strong commitment to problem-solving and a keen interest in technology.
• Exceptional interpersonal skills, enabling effective collaboration with cross-functional teams even in challenging high-pressure situations.

Highly Desired:

• Experience supporting  Ruby on Rails, GQL, React applications in a production environment
• Experience with security, scalability and observability.