Full-Time
Patient Registration Specialist
Updated on 9/10/2026
SEARHC
11-50 employees
Youth and family behavioral health care
Compensation Overview
$25 - $31.88/hr
Sitka, AK, USA
In Person
Bachelor's
 Medical, Clinical & Veterinary (1) |
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- At least 1 year of experience in healthcare, behavioral health, dental, customer service, or a relevant administrative or office setting.
- Internal candidates must have at least 1 year of experience as a Patient Registration Specialist Trainee or in a similar SEARHC role.
- Knowledge of available services at SEARHC, other tribal health organizations in Alaska, and the community.
- Knowledge of customer service principles and front-end revenue cycle requirements.
- Attention to detail and quality data input skills.
- Proficiency using computers and equipment.
- Oral, written, and interpersonal communication skills.
- De-escalation and critical-thinking skills.
- Ability to prioritize work and multitask in a fast-paced office setting with many interruptions.
- Ability to self-start and willingness to learn.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Time-management, organizational, and customer-service skills.
- Ability to work flexible hours with limited unplanned absence and work independently.
- Strong organizational and time-management abilities.
- Teamwork skills.
- Proficiency in electronic health record systems.
- Manage scheduling resources for patient appointments.
- Manage communication tools for patient scheduling requests from patients and care teams.
- Manage the pre-registration review process for insurance verification for upcoming appointments.
- Manage follow-up appointment requests.
- Retrieve payment collections for services, flat-rate services, copayments, and upfront collections.
- Collect documentation according to registration compliance requirements and timelines.
- Scan registration documents into the electronic health record.
- Review and assign insurance tiering for proper payor assignment.
- Validate insurance eligibility and pre-authorization requirements.
- Communicate with peers, patients, and care teams through multiple communication channels regarding appointment requests and patient-initiated outreach.
- Create new patient profiles in the electronic health record using accurate demographic data and proper identification collection.
- Manage assigned worklists, including the New Patient Registration Worklist.
- Schedule and register patients for various disciplines, including Primary Care, Behavioral Health, Optometry, Rehabilitation, Radiology, and Laboratory.
- Cross-train for assigned coverage as a Patient Registration Specialist.
- Coordinate patient enrollment in the MySEARHC patient portal.
- Apply SEARHC's standards of service excellence and provide customer service delivery.
- Participate in departmental improvement efforts, maintain a clean and safe working environment, and maintain compliance with annual competencies.
- Identify community resources, foster partnerships, and utilize resources effectively.
- Refer patients without insurance coverage or with insurance questions to a Financial Counselor.
- Refer patients to the Patient Health Benefits team for screening and enrollment in available qualified insurance resources.
- Perform registration and insurance verification work and handle patient and care-team scheduling requests.
- Perform other duties as assigned.
- A high school diploma is preferred.
- Applicants with an advanced degree are preferred.
- Basic Life Support certification is preferred.
Juneau Youth Services provides emergency, residential, and community-based behavioral health care for children, teens, and their families in Alaska. Services are tailored and strengths-based, delivered in home-like, least-restrictive settings where trained caregivers and clinical professionals form therapeutic relationships to support youth development and family functioning. The programs operate under the Teaching Family Model and focus on keeping or reunifying children with their families when appropriate. The organization has about 25 staff and positions itself as the leading youth- and family-focused behavioral health provider in Juneau, aiming to help vulnerable youth succeed and thrive.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Juneau, Alaska
Founded
1961
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Simplify's Take
What believers are saying
- Front Street urgent care opened May 31, 2026, expanding walk-in Juneau access.
- Mendenhall Valley compounding pharmacy opened August 2026 after years without one.
- Wrangell plans an 8,000-square-foot medical services building, extending SEARHC's footprint.
What critics are saying
- SEARHC filed an $8 million federal cost lawsuit in March 2024.
- Employees protested PTO cuts in February 2025, signaling retention and labor strain.
- Home health closed in Sitka by September 2025, exposing service fragility and possible contraction.
What makes SEARHC unique
- SEARHC dominates Southeast Alaska care, anchored by Sitka, Juneau, and Klawock.
- Mt. Edgecumbe Medical Center opened April 23, 2026, centralizing comprehensive regional services.
- SEARHC combines hospitals, pharmacies, urgent care, behavioral health, and tribal health access.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
Paid Vacation
Parental Leave
Flexible Work Hours