Renewal Operations Analyst @ Secureframe

Renewal Operations Analyst

Posted on 3/4/2023

INACTIVE

Locations

United States

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Customer Service

Salesforce

Communications

Requirements

4+ years of experience in a customer facing role in B2B or B2C setting within the tech industry
Resilience, passion, and the ability to work well in a fast-paced, rapidly changing environment
Strong peer and customer-facing acumen with excellent verbal and written communication skills
Comfortable having difficult conversations with customers surrounding billing, contracts, customer service issues, etc…
Autonomous worker with an ownership mindset who is action-oriented, organized, and meticulous
Ambition to look for opportunities to expand the scope of the role and take on new projects

Responsibilities

Work directly with the Renewals Manager on projects, customer engagement initiatives, and data clean up as needed
Work closely with the Renewals Manager and Customer Success team to identify high-risk clients & develop action plans to address client concerns
Become familiar with SOC 2, ISO 27001, HIPAA, and other forms of compliance
Engage with customers for feedback, case studies, references, and online reviews
Work cross-functionally as assigned to align on customer needs and company strategy
Help to maintain customer information in Salesforce, Vitally, and other tools
Participate in renewal calls with the Renewal Manager and eventually be able to conduct calls on your own
Perform other duties and responsibilities as requested or required

Want to join one of Forbes’ next billion dollar startups that’s backed by VCs such as Kleiner Perkins, Accomplice, Gradient Ventures (Google’s AI Fund), BoxGroup, Village Global, and many more? If so, Secureframe could be the place for you. Secureframe is on a mission to help organizations build trust and stay secure. Getting secure can take months, slowing a company’s speed-to-market and sales. We believe security—when done right—should accelerate innovation and growth. That’s why we started Secureframe.

The Renewal Operations Analyst will be responsible for renewing current Secureframe clients, identifying expansion opportunities, and maintaining clean data environments. The Renewal Operations Analyst will be an integral part of Secureframe’s revenue organization and customer experience. This role will play a critical role in building out the team and defining our culture. There will be opportunities for growth as Secureframe’s clientele expands.

This role is fully remote in the United States.

Annual compensation for this role is $50,000 - $80,000.

What You’ll Do

Work directly with the Renewals Manager on projects, customer engagement initiatives, and data clean up as needed.
Work closely with the Renewals Manager and Customer Success team to identify high-risk clients & develop action plans to address client concerns.
Become familiar with SOC 2, ISO 27001, HIPAA, and other forms of compliance.
Engage with customers for feedback, case studies, references, and online reviews.
Work cross-functionally as assigned to align on customer needs and company strategy.
Help to maintain customer information in Salesforce, Vitally, and other tools.
Participate in renewal calls with the Renewal Manager and eventually be able to conduct calls on your own.
Perform other duties and responsibilities as requested or required.

Who We’re Looking For

4+ years of experience in a customer facing role in B2B or B2C setting within the tech industry.
Resilience, passion, and the ability to work well in a fast-paced, rapidly changing environment.
Strong peer and customer-facing acumen with excellent verbal and written communication skills.
Comfortable having difficult conversations with customers surrounding billing, contracts, customer service issues, etc…
Autonomous worker with an ownership mindset who is action-oriented, organized, and meticulous
Ambition to look for opportunities to expand the scope of the role and take on new projects.

Benefits

Medical, dental, and vision benefits for you and your dependent(s)
Unlimited PTO
401(k)
Paid family leave
Ground floor opportunity as an early member of the team

Secureframe is an equal opportunity employer. We aim to create an environment where every team member at Secureframe feels like they belong so they can have a greater impact on our business and customers. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Collaboration, connection, and having fun with colleagues is an important part of our culture as a remote first company. Therefore, all employees must be able to travel by air to company offsites two to four times per year (reasonable accommodations will be made where appropriate).

51-200 employees

Website

Secureframe provides automated security compliance technology.

Company Overview

Secureframe provides automated security compliance technology.

Benefits

Work anywhere in the US & Canada - We're a remote-first company with team members coast to coast. The office is wherever home and WIFI are.
Paid family leave - We encourage all parents to spend time with their children whether or not they are the primary caregiver.
Comprehensive health coverage - We care about our team’s well being — like, a lot. That's why we offer premium health, dental, and vision.
Unlimited vacation - We encourage our team to take the time they need to rest and recharge. (Just don’t forget to share a few vacation snaps on Slack!)
Team activities & offsites - We value having fun and spending time as a team. Regular company activities, meetups, and offsites help us stay connected.
Career development - From online classes and certifications to in-person training, we offer resources for ongoing personal and career growth.

Company Core Values

Customers are our compass - We go above and beyond to keep clients secure and deliver a flawless customer experience.
Raise the bar - We are committed to raising standards and gaining new levels of expertise.
Value transparency - We believe transparency builds trust — for customers, partners, and colleagues.
Move with speed and focus - We move quickly and build with intention. Experimentation helps us break new ground.
Build with ownership - We take pride in what we do. Every team member has the power to make our company better.
Embrace diversity - We actively cultivate an inclusive culture and seek out diverse perspectives when making decisions.