Full-Time
Renewal Operations Analyst
Posted on 3/4/2023
Automated platform for business compliance management
Mid
United States
- 4+ years of experience in a customer facing role in B2B or B2C setting within the tech industry
- Resilience, passion, and the ability to work well in a fast-paced, rapidly changing environment
- Strong peer and customer-facing acumen with excellent verbal and written communication skills
- Comfortable having difficult conversations with customers surrounding billing, contracts, customer service issues, etc…
- Autonomous worker with an ownership mindset who is action-oriented, organized, and meticulous
- Ambition to look for opportunities to expand the scope of the role and take on new projects
- Work directly with the Renewals Manager on projects, customer engagement initiatives, and data clean up as needed
- Work closely with the Renewals Manager and Customer Success team to identify high-risk clients & develop action plans to address client concerns
- Become familiar with SOC 2, ISO 27001, HIPAA, and other forms of compliance
- Engage with customers for feedback, case studies, references, and online reviews
- Work cross-functionally as assigned to align on customer needs and company strategy
- Help to maintain customer information in Salesforce, Vitally, and other tools
- Participate in renewal calls with the Renewal Manager and eventually be able to conduct calls on your own
- Perform other duties and responsibilities as requested or required
Secureframe stands out as a leading automated compliance platform, offering businesses a comprehensive solution for risk management and compliance. The company leverages automation and AI to streamline tasks such as evidence collection and ongoing monitoring, thereby reducing the time spent on obtaining and maintaining compliance. With a commitment to rigorous security and privacy standards, Secureframe not only helps protect customer data but also fosters trust, thereby enhancing customer confidence and accelerating sales.
Company Stage
Series B
Total Funding
$78.5M
Headquarters
San Francisco, California
Founded
2020
6 month growth
↓ -4%1 year growth
↑ 6%2 year growth
↑ 56%Benefits
Work anywhere in the US & Canada - We're a remote-first company with team members coast to coast. The office is wherever home and WIFI are.
Paid family leave - We encourage all parents to spend time with their children whether or not they are the primary caregiver.
Comprehensive health coverage - We care about our team’s well being — like, a lot. That's why we offer premium health, dental, and vision.
Unlimited vacation - We encourage our team to take the time they need to rest and recharge. (Just don’t forget to share a few vacation snaps on Slack!)
Team activities & offsites - We value having fun and spending time as a team. Regular company activities, meetups, and offsites help us stay connected.
Career development - From online classes and certifications to in-person training, we offer resources for ongoing personal and career growth.