Renewal Operations Analyst
Posted on 3/4/2023
United States
Experience Level
Desired Skills
Customer Service
  • 4+ years of experience in a customer facing role in B2B or B2C setting within the tech industry
  • Resilience, passion, and the ability to work well in a fast-paced, rapidly changing environment
  • Strong peer and customer-facing acumen with excellent verbal and written communication skills
  • Comfortable having difficult conversations with customers surrounding billing, contracts, customer service issues, etc…
  • Autonomous worker with an ownership mindset who is action-oriented, organized, and meticulous
  • Ambition to look for opportunities to expand the scope of the role and take on new projects
  • Work directly with the Renewals Manager on projects, customer engagement initiatives, and data clean up as needed
  • Work closely with the Renewals Manager and Customer Success team to identify high-risk clients & develop action plans to address client concerns
  • Become familiar with SOC 2, ISO 27001, HIPAA, and other forms of compliance
  • Engage with customers for feedback, case studies, references, and online reviews
  • Work cross-functionally as assigned to align on customer needs and company strategy
  • Help to maintain customer information in Salesforce, Vitally, and other tools
  • Participate in renewal calls with the Renewal Manager and eventually be able to conduct calls on your own
  • Perform other duties and responsibilities as requested or required

51-200 employees

Secureframe provides automated security compliance technology.
Company Overview
Secureframe provides automated security compliance technology.
  • Work anywhere in the US & Canada - We're a remote-first company with team members coast to coast. The office is wherever home and WIFI are.
  • Paid family leave - We encourage all parents to spend time with their children whether or not they are the primary caregiver.
  • Comprehensive health coverage - We care about our team’s well being — like, a lot. That's why we offer premium health, dental, and vision.
  • Unlimited vacation - We encourage our team to take the time they need to rest and recharge. (Just don’t forget to share a few vacation snaps on Slack!)
  • Team activities & offsites - We value having fun and spending time as a team. Regular company activities, meetups, and offsites help us stay connected.
  • Career development - From online classes and certifications to in-person training, we offer resources for ongoing personal and career growth.
Company Core Values
  • Customers are our compass - We go above and beyond to keep clients secure and deliver a flawless customer experience.
  • Raise the bar - We are committed to raising standards and gaining new levels of expertise.
  • Value transparency - We believe transparency builds trust — for customers, partners, and colleagues.
  • Move with speed and focus - We move quickly and build with intention. Experimentation helps us break new ground.
  • Build with ownership - We take pride in what we do. Every team member has the power to make our company better.
  • Embrace diversity - We actively cultivate an inclusive culture and seek out diverse perspectives when making decisions.