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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Lower Precinct Shopping Centre is a vibrant and dynamic retail hub situated in the heart of Coventry’s city centre. As one of the city’s premier shopping destinations, it boasts an impressive collection of over 25% of Coventry’s central retail stores. This bustling complex offers an exciting and diverse shopping experience, attracting a steady stream of local residents and visitors alike.

The centre’s strategic location and wide array of popular retailers make it a key player in Coventry’s retail landscape. With its modern architecture, convenient amenities, and a mix of well-known brands and unique local shops, Lower Precinct Shopping Centre provides an ideal environment for retail professionals to thrive and contribute to the city’s thriving commercial scene.

Working at Lower Precinct Shopping Centre offers the opportunity to be part of a fast-paced, customer-focused environment in one of Coventry’s most important retail destinations. It’s a place where retail excellence meets community engagement, providing an exciting backdrop for career growth and development in the ever-evolving world of retail.

Key Responsibilities:

Dynamic Team Collaboration

• Drive operational excellence by executing tasks from Centre Manager, Landlord, and surveyors

• Seamlessly support Centre Manager in daily operations and provide crucial coverage during leave periods

Operational Excellence

• Implement and oversee daily processes, inspections, and checks to maintain premium centre standards

• Take ownership of reactive and planned maintenance for building, services, plant machinery, and equipment

• Manage a comprehensive Planned Preventative Maintenance (PPM) schedule, providing regular updates to Centre Manager

• Proactively investigate and implement innovative initiatives and improved working practices

• Swiftly address customer complaints and queries across all communication channels

• Maintain and update tenants handbook and shop fit guide

• Conduct and report on annual tenant inspections

• To act as the additional contact for retail occupiers, providing advice and support on the daily operations of the centre and car park.

• To have a broad understanding of key occupier issues affecting Client’s investment value and help monitor covenant compliance.

• To understand key lease terms affecting the Centre Management, client service obligations, and common area definitions.

Health & Safety Champion

• Spearhead Health & Safety/Fire compliance, ensuring all statutory obligations are met and communicated effectively

• Implement and manage robust internal compliance systems, conducting thorough risk assessments

• Orchestrate annual audits for health & safety, environmental, and fire requirements, ensuring swift completion of action items

• Deliver engaging task/emergency plan training to centre personnel and tenant staff

• Regularly update and refine evacuation and emergency plans

• Establish and maintain strong relationships with local government authorities on all site-related matters

• Coordinate contractor activities, from shop fit-outs to enhancements, minimizing disruption while ensuring policy compliance

Environmental Stewardship

• Monitor and optimize utility usage and costs

• Develop and execute energy reduction plans aligned with Landlord objectives

• Spearhead environmental audits, waste strategy implementation, and KPI monitoring

• Champion sustainability initiatives through guidance, education, and training

• Conceptualize and execute an annual sustainability project, including award submissions

Service Excellence

• Implement and manage KPIs for security, cleaning, refuse, and maintenance services

• Ensure delivery of high standards, appropriate staffing, and adherence to schedules

Financial Acumen

• Contribute to centre and car park budget creation

• Collaborate with Centre Manager on financial decisions for reactive and PPM works

• Manage purchase orders and invoice processing as needed

Ideal Candidate Profile:

• Exceptional communicator

• Proficient in Windows Office suite

• Thrives under pressure

• Strong organizational and operational skills

• Experienced in quality, health and safety, fire, and environmental procedures

• NEBOSH qualification

• Flexible approach to working hours, including weekend rotations and on-call availability

Preferred Qualifications:

• Prior Operations Manager or retail experience

• Strong report writing skills

• Experience in contract tendering and procurement

• First Aid certification

This role may encompass additional duties as deemed appropriate by Centre Manager, managing agent, or Landlord, consistent with the position’s status and general responsibilities.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email [email protected] or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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