Full-Time

Service Advisor

Confirmed live in the last 24 hours

Aritzia

Aritzia

1,001-5,000 employees

Canadian women's fashion retailer and e-commerce

Consumer Goods

Compensation Overview

$20 - $30Hourly

+ Pay-for-performance opportunities + Growth opportunities

Entry, Junior

Hoffman Estates, IL, USA

Category
Customer Experience
Customer Support
Customer Success & Support
Requirements
  • Proven skills, education, and/or applicable certifications
  • Previous experience operating a point-of-sale system is an asset
  • A commitment to learn and apply Aritzia's Values, Business and People Leadership principles
  • The ability to collaborate fluently with cross-functional partners
  • A commitment to quality and investing in results that add value to the business
  • An understanding and a passion for the industry in which we operate
  • An understanding of Aritzia’s brand vision and style fundamentals with a focus on trends and cultural influences
Responsibilities
  • Deliver extraordinary experiences and make meaningful, memorable moments at the Service Counter
  • Match Clients with their product while directing them to the right Service Counter
  • Carefully prepare and package the product for an Everyday Luxury opening experience
  • Efficiently and accurately process transactions while preserving a world-class client experience
  • Accurately and efficiently manage the end-to-end process of services, supporting with notifying clients of their incoming services, consistently auditing services, and proactively resolving opportunities to mitigate impacts to the client experience
  • Support service counter operations, including managing the line to ensure clients are serviced as quickly as possible and product is returned to the sales floor

Aritzia is a Canadian fashion retailer that specializes in women's clothing and accessories. The company designs and sells a variety of apparel, including sweatpants, sweatshirts, t-shirts, denim, jackets, coats, sweaters, and dresses, under several in-house brands like Tna, Babaton, and Denim Forum. This multi-brand approach allows Aritzia to cater to a diverse range of customers, from teenagers to professional women. Aritzia operates both physical stores and an online platform, with its e-commerce site providing a seamless shopping experience that includes personalized recommendations and exclusive online collections. The company also fosters customer loyalty through programs and community engagement, allowing members to provide feedback in exchange for rewards. Aritzia's goal is to stay ahead of fashion trends while delivering high-quality products, ensuring it remains relevant in the competitive retail market.

Company Stage

IPO

Total Funding

$77.4M

Headquarters

Vancouver, Canada

Founded

1984

Simplify Jobs

Simplify's Take

What believers are saying

  • Aritzia's U.S. revenue increased by 24%, showing strong market penetration.
  • The introduction of FormaFleece(TM) highlights Aritzia's commitment to product innovation.
  • Opening flagship stores in SoHo and Michigan Avenue boosts brand visibility.

What critics are saying

  • Increased competition from luxury brands could dilute Aritzia's market share.
  • Fast fashion brands may attract Aritzia's price-sensitive customers.
  • Supply chain disruptions could impact Aritzia's inventory levels.

What makes Aritzia unique

  • Aritzia offers a multi-brand strategy appealing to diverse style preferences.
  • The company integrates design and retail, enhancing control over product quality and branding.
  • Aritzia's e-commerce platform provides personalized recommendations and exclusive online collections.

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Benefits

Product Discount

Wellness Program

Flexible Work Hours

Gym Membership