Full-Time

Loan Servicing Manager

Associate

JP Morgan Chase

JP Morgan Chase

10,001+ employees

Global financial services with diversified offerings

No salary listed

Bengaluru, Karnataka, India

In Person

Category
Operations & Logistics (2)
,
Required Skills
iOS/Swift
Requirements
  • Hold a bachelor's degree with at least 10 years of relevant experience in loan servicing or credit support within syndicated loans or the financial industry.
  • Possess knowledge of loan systems like Loan IQ.
  • Demonstrate expertise in nostro/cash matching, General Ledger reconciliation, and SWIFT/remittance systems.
  • Exhibit strong problem-solving and investigative skills to analyze and resolve process-related issues.
  • Maintain a strong risk and control mindset.
  • Understand investment banking products, including loans.
  • Drive projects effectively, showcasing strong people, performance, and escalation management skills.
Responsibilities
  • Monitor the team daily to ensure all SLAs are met and escalate exceptions for resolution.
  • Supervise processes including Deal Closing, Drawdowns, Rollovers, Repayments, and Nostro & Past Due Reconciliation.
  • Ensure adherence to quality and quantity SLAs with a robust workflow model.
  • Serve as the SME, handling complex queries and routing them to onshore teams if needed.
  • Implement a Knowledge Management model with SOP maintenance and training.
  • Drive 100% compliance with process policies, guidelines, and controls.
  • Motivate and support team members to achieve their goals and identify high-potential employees.
  • Identify alternatives and options for addressing issues and exploring scenarios.
  • Collaborate effectively with colleagues, leveraging diverse skills to achieve goals.
  • Identify training needs for process and soft skills to enhance performance.
  • Ensure team depth with trained backups for critical work queues.
Desired Qualifications
  • Influence and lead conversations effectively with stakeholders.
  • Demonstrate executive presence by summarizing, recommending, and presenting issues and solutions to senior management.
  • Cultivate strong interpersonal and communication skills for domain learning.
  • Apply analytical thinking and problem-solving skills to challenges.
  • Understand product lifecycle and area product management.
  • Collaborate across teams to drive process improvements and operational excellence.
  • Exhibit adaptability and leadership in a dynamic, fast-paced environment.

A global financial services firm offering investment banking, asset management, private equity, financial services, and consumer banking to individuals and institutions. It works by providing advisory, lending, trading, and financing services through a worldwide network, earning revenue from interest, fees, and trading commissions, and using its data and the JPMorgan Chase Institute to analyze economies. It stands apart from peers due to its size, full-range services across consumer and corporate markets, extensive market access, and in-house data-driven insights. Its goal is to deliver comprehensive financial products with integrity and growth while supporting clients and communities through data-backed analysis and targeted programs.

Company Size

10,001+

Company Stage

IPO

Headquarters

New York City, New York

Founded

1959

Simplify Jobs

Simplify's Take

What believers are saying

  • Institutional clients migrate treasury activity to JPMorgan's blockchain infrastructure, generating recurring fees.
  • AI investment of $2B annually drives operational efficiency without workforce reduction, improving margins.
  • 23% return on tangible common equity with 71M digital customers supports sustained profitability growth.

What critics are saying

  • Starmer's ouster triggers £9.9B London Canary Wharf project cancellation if successor government hostile.
  • SEC reverses yield-bearing tokenized asset rules, forcing Kinexys platform redemption and client litigation.
  • Branch expansion into low-income markets increases credit losses and fraud exposure in underserved segments.

What makes JP Morgan Chase unique

  • Tokenized fund leadership on Ethereum with $32B RWA market capturing institutional treasury migration.
  • Coordinated fraud prevention ecosystem through $14M philanthropic investment complementing internal AI defenses.
  • Geographic branch expansion into 500 locations by 2027 targeting underserved rural communities.

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Benefits

Health Insurance

Flexible Work Hours

Paid Sick Leave

Paid Holidays

Company News

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