Full-Time

Practice Manager

Posted on 11/16/2024

Modern Animal

Modern Animal

201-500 employees

Pet care with telemedicine and clinics

Consumer Software
Healthcare

Compensation Overview

$71.3k - $97.4kAnnually

+ Sign-on Bonus + Equity Grant Units

Senior

Austin, TX, USA

Position based in Austin clinics with occasional local travel for training and meetings.

Category
Administration
Human Resources
People & HR
Requirements
  • 5+ years of leadership role experience with a passion for people leadership
  • Previous veterinary experience preferred but not required
  • Creates a feeling of belonging and strong team morale
  • Fosters open dialogue and collaboration among the team
  • Instills trust and gains confidence of others through honesty, integrity, and authenticity
  • Forward thinker who enjoys living curiously
  • A collaborative go-getter, willing to roll-up sleeves and be hands-on
  • Effective communication skills, utilizing various methods
  • Operates with high emotional intelligence and exceptional communication skills
Responsibilities
  • Leading a team of passionate and diverse individuals, empowering the hospital team to deliver an unparalleled client experience both in-clinic and virtually
  • Managing individual performance of team members and ensuring accountability with respect to work quality, client satisfaction, teamwork, patient care, and embodying Modern Animal values
  • Owning the appointment scheduler, dedicating adequate time to forward-planning and maximizing productivity
  • Building effective teams, starting with the hiring process, ensuring an appropriate mix of skills, perspectives, and experience.
  • Identifying development opportunities for team, providing regular feedback and accountability to to ensure ongoing growth and skill development resulting in productive clinic operations, placing optimal skillsets across workflows
  • Advocating for your team to ensure that they feel heard and their perspective is visible during leadership discussions
  • Collaborating with team to create regular meeting agendas, leading and conducting monthly meetings, providing opportunities for team members to present to peers
  • Participating in the utilization of innovative technology, evaluation of systems, giving frequent, productive feedback
  • Creating and managing staff work schedules, including DVMs, based on operating plan by appointment flow and ensuring clinic utilization by solving for future staffing gaps or developmental/skill gaps
  • Approving and monitoring timesheets
  • Management of relief coverage
  • Aiding in conflict resolution among team members and clients, collaborating with Area Clinic Manager and HR when needed
  • Ensuring client escalations are addressed personally or routed to appropriate parties for prompt resolution
  • Implementing the Modern Animal cultural vision by encouraging flexible scheduling, self-compassion, and a blame- and judgement-free work environment
  • Leading and participating in activities that support the well-being of veterinary practitioners by making the profession both joyful and sustainable
  • Ensuring supply levels and resources allow team to function at optimal capacity
  • Fostering an environment of continuous learning, improvement and excellence
  • Living and modeling the Modern Animal vision by encouraging work/life balance, self-compassion, and a blame- and judgement-free work environment

Modern Animal provides a combination of in-person and telemedicine services for pet healthcare. Pet owners can access 24/7 telemedicine, allowing them to schedule appointments and have video consultations with veterinary technicians for immediate advice, especially in urgent situations. In addition to virtual care, Modern Animal has physical clinics where pets can receive in-person treatment from qualified staff. The company stands out from competitors by offering reasonable pricing and a membership model that grants customers access to both telemedicine and in-clinic services, ensuring continuous veterinary care for pets. The goal of Modern Animal is to make pet healthcare more convenient and affordable for pet owners.

Company Stage

Series C

Total Funding

$159.5M

Headquarters

Culver City, California

Founded

2019

Growth & Insights
Headcount

6 month growth

5%

1 year growth

21%

2 year growth

101%
Simplify Jobs

Simplify's Take

What believers are saying

  • Rapid expansion, including the opening of the tenth clinic in Los Angeles and new locations in Austin, Arizona, Colorado, and Georgia, indicates strong growth potential.
  • Recent funding rounds totaling $75.5M provide substantial capital for further expansion and innovation.
  • The appointment of experienced executives like Dr. Christie Long as Chief Medical Officer and Pei-Chin Wang as Chief Product Officer strengthens the leadership team, supporting strategic growth.

What critics are saying

  • The rapid expansion could strain resources and operational capabilities, potentially impacting service quality.
  • The competitive landscape in the pet care industry is intense, with numerous startups and established players vying for market share.

What makes Modern Animal unique

  • Modern Animal's blend of in-person and 24/7 telemedicine services offers unparalleled convenience and accessibility for pet owners, setting it apart from traditional veterinary clinics.
  • The membership model ensures a steady stream of recurring revenue while providing customers with constant access to veterinary care, a unique approach in the pet care industry.
  • Strategic partnerships, such as with DOG PPL, enhance community engagement and educational outreach, further distinguishing Modern Animal from competitors.

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Benefits

Medical, vision, and dental coverage

401k with a company match

Flexible time off

Paid parental leave

Free membership and discounts

Access to behavioral and mental health services

WFH stipends

INACTIVE