Full-Time

Technical Account Manager

Confirmed live in the last 24 hours

PayScale

PayScale

501-1,000 employees

Compensation data and software provider

Data & Analytics
Enterprise Software

Compensation Overview

$86.2k - $129.4kAnnually

+ Annual Bonus

Mid, Senior

Remote in USA

Candidates must be based in the United States; unable to hire in Quebec Province, Northern Ireland, and Hawaii.

Category
Customer Success Management
Sales & Account Management
Required Skills
Tableau
Salesforce
Data Analysis
Excel/Numbers/Sheets

You match the following PayScale's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Bachelor’s degree in Human Resources, Compensation, Data Analytics, Information Systems or a related field.
  • 3+ years of experience in a technical account management or senior support position
  • 3+ years in a human resources or compensation professional role ideally within the SaaS or compensation industry.
  • Strong technical background with expertise in compensation data, survey data, HCM systems, APIs, SFTPs, and SSO.
  • Experience with CRM and support ticketing systems (e.g., Salesforce, Atlassian Tools).
  • Advanced Excel skills and knowledge of Tableau.
  • Familiarity or experience with Payfactors and/or MarketPay.
  • Excellent problem-solving skills and the ability to troubleshoot complex technical issues in a timely manner.
  • Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
  • Proven ability to manage multiple accounts and prioritize tasks effectively.
  • Customer-centric mindset with a passion for delivering exceptional service and support.
Responsibilities
  • Build and maintain strong, long-lasting relationships with key stakeholders within customer organizations.
  • Act as the primary point of contact for technical inquiries and escalations.
  • Balance dedicated customers with servicing other non-dedicated customers.
  • Provide expert guidance on product capabilities, best practices, and effective strategies.
  • Assist customers in troubleshooting and resolving technical issues promptly.
  • Conduct regular technical reviews and health checks to ensure optimal performance and usage of Payscale’s solutions.
  • Work with customers to understand custom training needs and help develop a training program.
  • Collaborate with sales and customer success teams to identify opportunities for upsell and cross-sell.
  • Develop and execute account plans to achieve customer support metrics and drive business outcomes.
  • Monitor customer usage and adoption metrics, proactively addressing any concerns or potential churn risks.
  • Analyze customers’ needs and suggest upgrades or additional features to meet their requirements.
  • Gather and relay customer feedback to the product development team to influence product roadmap and potential new features or enhancements.
  • Report on product performance.
  • Maintain accurate and up-to-date records of customer interactions, technical issues, and resolutions.
  • Provide regular status reports to internal stakeholders on account health, technical challenges, and opportunities.
  • Contribute to the Company Knowledge Base.

PayScale provides compensation data and software solutions to help organizations make informed pay decisions for their employees. Their products include compensation software that offers current market data and analytics, cloud-based collaboration tools for compensation management, and survey management services. These tools assist HR professionals and business leaders in determining competitive salaries, which is essential for attracting and retaining talent. PayScale differentiates itself from competitors by focusing on subscription-based access to comprehensive compensation data and analytics, allowing clients to make data-driven decisions. The company's goal is to modernize compensation strategies, promote pay equity, and support businesses in retaining top talent through fair and competitive salary offerings.

Company Size

501-1,000

Company Stage

Acquired

Total Funding

$26.8M

Headquarters

Seattle, Washington

Founded

2002

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for compensation data due to remote work trends.
  • Growing interest in pay transparency and equity as a differentiator for companies.
  • Partnerships with educational institutions enhance brand visibility.

What critics are saying

  • Pressure to enhance data accuracy due to increased demand for pay transparency.
  • Shift towards remote work challenges traditional compensation models.
  • Rise of AI in HR processes increases competition for PayScale.

What makes PayScale unique

  • PayScale pioneered big data and matching algorithms for compensation platforms.
  • Over 8,000 clients, including Fortune 500 companies, use PayScale's services.
  • PayScale offers subscription-based software solutions with robust analytics and market data.

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Benefits

Flexible PTO

Employee assistance plan

FSA

Company matched & vested 401K

Medical, dental, & vision

Generous parental leave

Onsite training & classes

Life & disability insurance

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

-1%

2 year growth

-1%
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