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Full-Time

Technical Services Engineer Representative

Posted on 10/1/2024

Pure Storage

Pure Storage

5,001-10,000 employees

Provides advanced data storage solutions

Enterprise Software
Data & Analytics

Compensation Overview

$63k - $95kAnnually

+ Incentive Pay + Equity

Junior

Lehi, UT, USA

Expected to be present in the office for 3 days a week.

Category
IT Support
IT & Security
Required Skills
Communications
Customer Service
Requirements
  • A minimum of 2 years of experience in customer-facing and/or technical support support work
  • Must be willing to work the following shift: F-M 6am-5pm MT
  • Experience with customer service and/or exceptional interpersonal skills
  • General technical aptitude, attention to detail and ability to take initiative
  • Willing to work collaboratively and be an active team player
  • Desire to learn, grow and seek continuous improvement
  • Good communication, organizational and time-management skills
  • Bachelor's Degree in Computer Science or related technical education (preferred, not required)
Responsibilities
  • Own, troubleshoot and solve customer technical issues across all severity levels, using collaboration and troubleshooting best practices within ServiceNow
  • Proactively seek to understand customer expectations
  • Provide all customer facing communications, ensuring the message is concise and professional.
  • Share and document knowledge via FAQ / KB articles, which can be internal or customer facing.
  • Manage multiple projects/support cases simultaneously
  • Champion customer issues internally and represent the company externally
  • Be a part of a cohort where you will have a variety of opportunities to learn, grow and help evolve in the organization
  • Weekend, public holidays, and on call duties as required

Pure Storage specializes in data storage solutions, providing businesses with advanced technologies to manage and protect their data. The company offers a range of products, including all-flash storage arrays that utilize flash memory for faster data access compared to traditional hard drives. Additionally, Pure Storage has a subscription service called Evergreen One, which ensures clients receive continuous updates and maintenance for their storage systems without needing to replace hardware. This approach allows businesses to keep their technology current and efficient. Pure Storage differentiates itself from competitors by focusing on sustainability and innovation in its offerings. The company's goal is to deliver efficient and environmentally friendly data storage solutions that meet the diverse needs of clients across various industries.

Company Stage

IPO

Total Funding

$956.2M

Headquarters

Santa Clara, California

Founded

2009

Growth & Insights
Headcount

6 month growth

4%

1 year growth

8%

2 year growth

23%
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Simplify's Take

What believers are saying

  • Pure Storage's continuous innovation, such as AI-enabled enterprise storage and policy-based fleet management, positions it as a leader in the evolving data storage landscape.
  • Strategic investments in AI technologies, like the partnership with LandingAI, enhance Pure Storage's capabilities and market appeal.
  • The company's strong focus on disaster recovery and cyber resilience, as demonstrated by its work with the City of New Orleans, adds significant value for clients concerned with data protection.

What critics are saying

  • The rapid pace of technological change in the data storage industry requires Pure Storage to continuously innovate to stay competitive.
  • Dependence on hardware sales could be a vulnerability if market trends shift more towards software and cloud-based solutions.

What makes Pure Storage unique

  • Pure Storage's all-flash storage arrays offer superior speed and performance compared to traditional hard drives, setting them apart in the data storage market.
  • The Evergreen One subscription service ensures clients always have the latest technology without hardware replacements, providing a unique value proposition.
  • Pure Storage's focus on sustainability and environmentally friendly solutions differentiates it from competitors who may not prioritize green initiatives.

Benefits

Insurance, Health & Wellness - Accidental death and dismemberment (AD&D) Insurance, Dental Insurance, Disability Insurance, Gym / Wellness Reimbursement, Health Insurance, Health Savings Account (HSA), Life Insurance, Maternity Leave, PTO (Vacation / Personal Days), Paternity Leave, Vision Insurance

Home - Business Travel Insurance, Immigration Assistance, Phone Bill Reimbursement, Remote Work

Financial & Retirement - 401k 100% match on the first 3% of base salary, Employee Stock Purchase Program (ESPP), Flexible Spending Account (FSA)

INACTIVE