Full-Time

IT Field Support/CRM

Information Technology

Posted on 7/17/2025

Premier Health

Premier Health

Regional hospital network delivering comprehensive care

No salary listed

Dayton, OH, USA

Hybrid

Category
IT & Security (1)
Requirements
  • Type of degree: Bachelor’s Degree in IT; or Associate’s Degree in IT with 2 years of IT experience; or a related Associate’s Degree with 4 years of IT experience is required
  • Area of study or major: IT related degree
  • Minimum Level of Education Required: Associate degree
  • Experience: Minimum Level of Experience Required: 1 - 3 years of job-related experience
  • Prior job title or occupational experience: N/A
  • Prior specific functional responsibilities: N/A
  • Demonstrates fundamental knowledge of: relevant computer systems, applications and desktop hardware.
  • Delivers solution sets for systems and application problems.
  • Capable of analyzing and resolving system integration problems.
  • Evaluates software and hardware products and make recommendations for improving operations or processes.
  • Demonstrates an understanding of clinical and/or business operations.
  • Communicates effectively with users, colleagues, developers, and organizational administration.
  • Demonstrates excellent analytical and problem solving skills.
  • Collaborate with cross-functional work teams with minimal supervision.
  • Demonstrates advanced interpersonal skills to effectively interface with department leadership and staff, physicians, vendors, and consultants. Able to effectively communicate technical subjects to non-technical customers.
  • Proven organizational skills and ability to perform tasks as assigned.
  • Demonstrates the ability to participate in projects, including system design documentation, procedures, process and data flows, and may provide recommendations for system enhancements and replacements.
Responsibilities
  • Responsible for the processing and implementation of approved change requests within established service level agreements.
  • Responds to assigned system incidents, providing support and assistance to all users to correct and avoid recurrence of problems.
  • Works as a team member on projects. Dimensions of project assignments range from simple stand-alone applications to large projects. The position supports all areas of the project life cycle including: project definition, project estimation, systems design, computer programming, systems implementation, maintenance, upgrades, and documentation.
  • Provides back-up assistance to other team members and shares knowledge/education with fellow team members.
  • Receives assignments and works under supervision of his/her immediate manager or senior-level team member.
  • Researches, learns and understands the Premier Health IT policies, procedures and practices, especially related to change management, incident handling and service level agreements.
  • Demonstrates progressive growth in capabilities, productivity, and delivery as capability and capacity develops.
  • Provides support for a broad array of systems and other automation projects as assigned.
  • Provides technical support to Data Center, Customer Support Desk, and Field Support staff on-site and via telephone.
  • Provides support for personal computer (PC) workstations and other peripherals. Provides support for Audio Visual Systems, Smartphones, Multi-Function Devices, personal computer (PC) workstations, Thin Clients, and other peripherals.
Desired Qualifications
  • Preferred experience: Device Imaging and software deployment tool; Mobile device management tool and video teleconferencing

Premier Health operates a regional healthcare system in the Dayton, Ohio area that includes hospitals, emergency centers, and a wide range of primary and specialty care clinics. It delivers medical services through a connected network of hospitals, physicians, and affiliated providers, coordinating patient care across different settings. Revenue comes from patient care services, health plans, and partnerships with other healthcare organizations. The network’s approach emphasizes accessible, coordinated care for the Southwest Ohio community. Its goal is to improve community health by providing integrated, comprehensive care through its hospitals, clinics, and physician groups.

Company Size

N/A

Company Stage

N/A

Total Funding

N/A

Headquarters

Columbia, South Carolina

Founded

1995

Simplify Jobs

Simplify's Take

What believers are saying

  • Acquired Digestive Specialists, expanding gastroenterology amid Ohio consolidation.
  • Appointed Dr. Raj Mitra as chief academic officer, linking Wright State.
  • Partnered with Christ Hospital via Deb Kiser for cardiovascular dominance.

What critics are saying

  • Kettering Health erodes market share with primary care expansion now.
  • Ohio HB 33 slashes imaging revenue via prior auth reforms January 2026.
  • Mount Carmel opens $500M Dayton hospital April 2026, stealing cardiology patients.

What makes Premier Health unique

  • Operates Dayton's only Level I Trauma Center at Miami Valley Hospital.
  • Deploys UpToDate Expert AI, sole AI tool approved by governance committee.
  • Launched Image Guide+ with Stanson Health for optimal imaging decisions.

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Benefits

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Company News

DistilINFO
Apr 7th, 2026
Premier Health unveils two smart Clinical Decision tools.

Premier Health unveils two smart Clinical Decision tools. Premier Health is taking a significant step forward in AI-driven care. The health system has introduced two new clinical decision-support tools available systemwide. Both tools aim to strengthen clinical decision-making and enhance patient outcomes. Together, they represent a broader push toward evidence-based, technology-enabled healthcare. What is UpToDate Expert AI? A Trusted Platform, Now Powered by AI Many providers already rely on UpToDate for timely, evidence-based clinical guidance. Now, Premier Health has introduced UpToDate Expert AI - an enhanced version that brings artificial intelligence into the equation. This tool merges trusted UpToDate clinical content with advanced AI capabilities. Moreover, it meets Premier Health's strict technology, security, and privacy standards. Providers gain faster access to relevant clinical guidance without leaving their existing workflows. The Only AI Tool Approved by Premier Health's Governance Committee UpToDate Expert AI holds an important distinction. Currently, it is the only AI clinical reference tool approved by the Premier Health AI Governance Committee. This approval reflects the health system's commitment to data security and patient privacy. As a result, access to other AI reference tools may be restricted to ensure full compliance with organizational standards. Following strong feedback from pilot participants, the tool is now available to all Premier Health providers who already have UpToDate access. This phased rollout ensured quality before a broader deployment. Providers with questions can contact Dr. Walter Reiling or Dr. David Cha through Premier Health's internal channels. How Image Guide+ supports smarter imaging. Introducing a Clinical Decision Support Solution from Stanson Health The second new tool is Image Guide+, developed in partnership with Stanson Health. This clinical decision-support solution addresses a critical challenge - ensuring providers order the most appropriate advanced imaging studies for their patients. Image Guide+ focuses specifically on three imaging areas: low back, chest, and abdominal imaging. When a provider places an imaging order, the tool draws on information from the order as well as relevant clinical record data. It then recommends the most appropriate imaging study for the patient's condition. Streamlining Prior Authorization and Reducing Delays Beyond clinical guidance, Image Guide+ also supports payer prior authorization requirements. This feature helps reduce administrative delays that often slow down patient care. By aligning imaging orders with payer standards from the start, providers can avoid costly rework and denials. The tool began appearing for ambulatory imaging orders during the week of April 8. Furthermore, Premier Health plans to expand it to emergency department and inpatient workflows in the coming months. This phased expansion ensures smooth integration across different care settings. Why AI Governance matters in clinical tools. Balancing Innovation with Accountability Introducing AI into clinical settings carries real responsibility. Premier Health's AI Governance Committee plays a central role in vetting tools before deployment. This body evaluates technology against organizational standards for security, privacy, and clinical appropriateness. Consequently, only tools that clear this review earn systemwide approval. This governance structure matters for staff and patients alike. Clinicians can trust that approved tools meet a high bar. Patients, in turn, benefit from AI-assisted decisions that remain grounded in verified, evidence-based content. Impact on patient care and workflows. Smarter Decisions at the Point of Care Both tools operate at the point of care - the moment when clinical decisions carry the most weight. UpToDate Expert AI delivers evidence-backed guidance quickly, helping providers make informed choices. Meanwhile, Image Guide+ reduces unnecessary imaging by steering orders toward clinically appropriate studies. Together, these tools support Premier Health's broader mission of delivering high-quality, cost-effective care. Additionally, they reduce the administrative burden on providers, freeing up time for direct patient engagement. A Foundation for Future AI Integration These two launches signal that Premier Health is building a structured, responsible AI strategy. Rather than adopting tools indiscriminately, the system vets, pilots, and governs each solution carefully. This approach protects both clinicians and patients while steadily advancing care quality. Key takeaways. Premier Health has introduced two powerful tools to support clinical decision-making across the system. UpToDate Expert AI combines trusted clinical content with AI and is the only reference tool approved by Premier Health's AI Governance Committee. Image Guide+ from Stanson Health helps providers select appropriate imaging studies and supports prior authorization workflows. Both tools reflect Premier Health's commitment to evidence-based, technology-enabled, and governance-backed care.

Becker's ASC Review
Apr 1st, 2026
Ohio GI practice acquired  - Becker’s ASC

Premier Health Partners has acquired Dayton, Ohio-based Digestive Specialists, according to a notice posted on the website of law firm Jones Day, who advised Premier on the acquisition.  Dayton-based Premier Health is a nonprofit academic health system serving Southwest Ohio.  The transaction fits a well-documented pattern of accelerating consolidation. Between 2019 and 2023, the share […]

Wright State University
Dec 4th, 2024
Dayton Business Journal: Wright State, Premier Health hire doctor for dual leadership role

Dr. Raj Mitra has been named dean of the Wright State University Boonshoft School of Medicine and chief academic officer at Premier Health.

Dayton Local
Nov 15th, 2024
Culture Works awards more than $600,000 in grants to arts organizations and artists

Messer Construction was recognized as Producer of the Year for their outstanding contributions, while Premier Health and its subsidiaries received the Amber Best Clover Award for their robust employee engagement efforts.

Warren County Post
Oct 1st, 2024
Premier Health and ALS United Ohio Celebrate 10 Years of 'Ice Bucket Challenge' with New ALS Clinic Launch

ALS United Ohio, a leading advocate for ALS research and patient support, is proud to partner with Premier Health in this initiative.

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