Full-Time
Operations Manager
Confirmed live in the last 24 hours
Nordic
Senior, Expert
United States
You match the following Nordic's candidate preferences
Employers are more likely to interview you if you match these preferences:
- BS/BA in related field
- 7+ years related experience
- Experience working with healthcare customers
- Experience with project management methodologies
- Experience working with complex administrative processes
- Ability to work effectively with all levels of staff from entry technicians to Sr executives
- Coordinate and collaborate with the Application & Analytics Managed Services leadership in setting and driving managed services goals in alignment with Nordic's overall mission and goals.
- Establish metrics and KPIs that helps measure success against with application and analytics managed services goals.
- Monitors and reports on progress against goals and targets, and work with application and analytics managed services leadership to develop mitigation plans/course corrections. Coordinate Implementation of course correction plans.
- Develops and maintains team dashboards
- Maintain key delivery dates for standard customer reporting requirements
- Develop and communicate team calendars
- Responsible for analyzing operational workflows, eliminate bottlenecks, and streamline procedures to optimize outcomes. (e.g., drive cost savings, improve quality, and increase speed and responsiveness)
- Coordinate cross team project and initiative discovery efforts
- Ensure that the shared-services departments (such as Nordic IT, HR, L&D, Finance, Marketing, Legal, and Compliance) are aligned to meet Managed Services business needs.
- Ensure compliance of corporate policies and procedures (e.g., deal governance, hiring and expense tracking, etc.).
- Participate in the implementation and operationalization of corporate tools and reporting systems designed to foster productivity, growth, and collaboration. (e.g., PowerBI, Workday, Salesforce, Malbek, etc.)
- Responsible for consistent and coherent messaging of Managed Services goals, objectives, and progress within the organization by planning for and scheduling town halls, all-hands and business reviews.
- Responsible for operational reporting (e.g., quality, SLAs, customer satisfaction, attrition, etc.).
- Identify and manage operational risks and work with legal and compliance to minimize exposure and safeguard the organization's reputation.
- Research and analyze industry and competitive trends in support of overall growth strategy
- Oversee performance management functions that assures meeting client and business outcome expectations.
- Compile and send status reports.
Company Size
N/A
Company Stage
Acquired
Total Funding
N/A
Headquarters
N/A
Founded
2010
Simplify's Take
What believers are saying
- Increased demand for real-time analytics boosts Nordic's partnership with CHA.
- Cloud Innovation Lab positions Nordic to capitalize on healthcare's shift to cloud solutions.
- Federal healthcare contracts offer growth opportunities with James Crawford's leadership.
What critics are saying
- Leadership transition to Don Hodgson may lead to strategic shifts or instability.
- Integrating CHA's platform with existing EHR systems could face implementation challenges.
- Dependence on major cloud providers exposes Nordic to changes in service terms or pricing.
What makes Nordic unique
- Nordic's partnership with CHA enhances real-time analytics at the point-of-care.
- The Cloud Innovation Lab accelerates digital transformation with Microsoft Azure and AWS.
- Nordic's ERP expertise is strengthened by its partnership with Workday.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Remote Work Options
Flexible Work Hours
Company News
Nordic to leverage deep health IT operations expertise to consult on and implement CHA's predictive analytics platform to streamline clinical workflows and optimize select existing EHR solutions.MADISON, Wis., May 1, 2024 /PRNewswire/ -- Nordic Consulting, a global health and technology consulting company, announced today a partnership with Clinical Healthcare Analytics (CHA), an organization dedicated to improved clinical care and optimized case management through real-time analytics. Nordic will offer, consult on and implement CHA's enterprise suite of fully integrated diagnostic and treatment analytic solutions for select EHR platforms.View PDF Through a new partnership, Nordic and Clinical Healthcare Analytics will bring decision intelligence to the point of care, streamline hospital clinical and financial operations, and optimize select existing electronic health record (EHR) solutions.The cloud-based CHA solution, developed by physicians for physicians, enables medical professionals to perform real-time analysis at the point-of-care. Automated insights are embedded into daily workflows and recommend preventative measures backed by evidence-based best practices. The dramatically improved and intuitive user experience, redesigned with insights from physicians, and real-time point-of-care analysis can reduce clinician technology time by up to eight hours per week."Early diagnosis of patients moving into acute disease states helps reduce care timelines and the cost of care," said Dr. Michael Augustyniak, Nordic chief medical information officer for Oracle Health implementation services. "We're excited to bring our clients CHA's proven capabilities in delivering integrated workflows that address the most prevalent industry challenges related to early diagnosis of multiple disease states, clinician satisfaction and patient-centered care."The new partnership brings significant opportunity to hospitals and health systems for real-time early warning analysis at the point-of-care to predict and monitor developing acute disease states, throughput measures, readmission risks and utilization review
MADISON, Wis., April 17, 2024 /PRNewswire/ -- Nordic Consulting, a global health and technology consulting company, announced today CEO Jim Costanzo will retire this summer. Nordic's current US president, Don Hodgson, will serve as the next leader of the organization. Nordic’s current US president, Don Hodgson, will serve as the next leader of the organization. For the last year, Don has overseen work performance and delivery in the United States. Costanzo joined Nordic in 2019 as its CEO, leading the company through rapid expansion into a global organization and supporting its healthcare clients' end-to-end technology needs. Under his leadership, Nordic grew to more than 3,300 employees around the globe and expanded its service offerings from an Epic staff augmentation provider to serve as clients' strategic advisory and managed services partner as their own businesses evolve
ORLANDO, Fla.--(BUSINESS WIRE)--Nordic Consulting, a global health and technology consulting company, announced today the opening of its Cloud Innovation Lab at the HIMSS Global Health Conference. Developed in collaboration with Microsoft Azure and Amazon Web Services (AWS), the cloud innovation digital simulation lab demonstrates Nordic’s commitment to helping health systems prove the value of and accelerate the adoption of cloud solutions to enable digital transformation in healthcare. The Lab features seven pre-built solution demonstrations on cloud platforms, accessible both on-site in Madison, Wisconsin, and online. These demonstrations illustrate the technical viability and expected outcomes of modernization and moving health systems’ current mix of IT systems to the cloud or scaling existing cloud operations. The Cloud Innovation Lab is an experiential simulator that enables healthcare leaders to examine the efficiency, financial benefits, and clinical improvements expected from a shift to cloud-based operations. Healthcare leaders and innovators can test real-world scenarios by engaging with the lab's demonstrations
MADISON, Wis., Feb. 7, 2024 /PRNewswire/ -- Nordic Consulting, a global health and technology consulting company, announced today Melissa Prusher as Head of Marketing. In this role, she will collaborate closely with Nordic executives to develop a comprehensive marketing strategy that supports the company's strategic growth goals while overseeing an international team comprised of brand, creative, marketing, events, thought leadership, and communications professionals. Prusher brings a wealth of knowledge and experience to drive Nordic forward in its mission to connect people, data, technology, and organizations for a healthier world. Prusher joins Nordic with more than two decades of experience in the marketing and public relations space, with the last ten years focused on the technology sector. Prior to joining Nordic, she spent a decade at management and technology consulting firm Avaap as its vice president of global marketing, leading all aspects of its global marketing, communications, and brand management activities
Nordic Consulting welcomes James Crawford to lead US federal contracting business.