Group Director of User Experience
Posted on 1/23/2023
INACTIVE
Critical Mass

1,001-5,000 employees

Digital experience design agency
Company Overview
Critical Mass was founded when a design visionary and a successful entrepreneur came together with a focus on digital experiences in a rapidly evolving space. Critical Mass has helped global brands reimagine digital and transform their businesses though strategic consulting, innovative creative ideas and cutting-edge technology thinking.
Data & Analytics
Consulting
Consumer Software
Fintech
Real Estate

Company Stage

N/A

Total Funding

$238K

Founded

1996

Headquarters

Calgary, Canada

Growth & Insights
Headcount

6 month growth

3%

1 year growth

9%

2 year growth

45%
Locations
London, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
UI/UX Design
Communications
Product Design
Requirements
  • Know how customer experience connects brands across the end-to- end experience lifecycle
  • Drives creative vision across multiple accounts and for new business responses
  • Forms great client relationships
  • Experience working on design for large, dynamic web platforms supported by enterprise-level content management systems
  • Collaborates with project team members and client leadership to establish direction and concepts for solutions
  • Actively engages appropriate resources across multi-disciplinary teams and the agency's service areas
  • Ensures UX deliverables are achieving the highest standards
  • Experience of working with clients and stakeholders, taking briefs, challenging them when required and looking for opportunities where design could add further value to the client's business and their customers' experiences
  • Recruits talent that would positively contribute to CM culture
  • Love for what you do
  • Big-picture, empathetic perspective
  • Strong storytelling skills with excellent verbal, written, and visual communication skills
  • Proven experience in effectively leading teams and working with varying levels of senior leadership and junior team members
  • Demonstrated success in client relationship building and business development
  • A deep appreciation and understanding of user experience including research, information architecture, usability testing and applying it to create compelling experiences
  • Body of work demonstrating creative thinking, process, problem solving, process and quality spanning various digital platforms
  • Experience working with latest accessibility standards
  • 10+ years of related industry experience in UX, product design
  • 5+ years' experience in a senior leadership role with management experience of UX team
  • Master's degree preferred, with multidisciplinary background such as psychology, computer science, information sciences, human/computer interface design or commerce business
Responsibilities
  • Lead and deliver the vision for the London Experience team
  • A clear approach to delivering UX across all of our clients
  • Develop new products and services to deliver or UX capability
  • Educate and evangelise UX across LoYo, including talks, workshops and training
  • Manages the UX discipline, setting performance measures, and growing capabilities across a team of experience designers through mentorship, training, and development programs
  • The go-to expert for all things experience design
  • Elevating experience design across every project, every day
  • Regularly promotes design (and creativity) at studio and executive level
  • Develops new approaches and thinking around UX
  • A point of view on the latest tools and technologies to deliver our work