Guest Activities Animator

Job Description

The Guest Activities Animator is responsible for organizing and delivering daily activities within the Resort Activities Department, including social programs, kids’ events, and guided experiences. This role is highly guest-facing, providing opportunities to develop confidence in leading groups, storytelling, and public speaking — all foundational skills for a future Apprentice Guide role.

A key component of this role is leading small-group e-bike tours to local landmarks, helping guests connect with the area’s natural and cultural history. The Animator will also assist in program development, maintaining activity areas, and supporting the department in operations and guest service excellence.

Pay Rate: $21.27/hour
Start Date: October 2026

Key Responsibilities

Guest Experience & Group Facilitation

· Lead guided e-bike tours for groups of up to 8 guests, sharing knowledge about local landmarks, history, and ecology.

· Perform interpretive presentations and activities for groups of up to 50 guests, including indoor and outdoor programs.

· Assist and shadow Resort Activities Guides on interpretive and adventure programs to develop guiding skills.

· Deliver engaging activities for both adults and children, adapting to guest needs and group dynamics.

· Consistently provide professional, friendly, and engaging guest service.

Program Development & Training

· Collaborate with the team to develop, implement, and improve social and kids’ activities.

· Train other team members on activity execution and maintain consistency of guest experience.

· Begin creating and delivering small interpretive experiences under supervision to develop guiding skills.

Operational & Safety Responsibilities

· Organize activity spaces, maintain equipment, and ensure areas are clean, safe, and fully stocked.

· Assist with activity booking system updates and communications to ensure accurate guest information.

· Follow safety protocols, instruct guests in the use of equipment, and monitor compliance with hotel and government regulations.

· Support the department with other operational duties as required, including rental shop, health club, and Fairmont Fitness.

· Physically capable of frequent standing, walking, extended riding of an electronically assisted bike, lifting (up to 90 lbs), kneeling, pushing, and pulling.

Qualifications

· Minimum 1 year of experience facilitating recreational activities or guest programs.

· Comfortable leading groups, speaking in front of crowds, and using a microphone.

· Certification in CPR and First Aid required.

· Creative, energetic, highly responsible, and self-motivated.

· Strong interpersonal, communication, and problem-solving skills.

· Knowledge of the hotel, surrounding area, and National Parks is an asset.

· IGA Basic certification required

· IGA Apprentice Guide certification or interest in interpretive guiding is an asset.

· Class 4 driver’s license and experience operating small vehicles (for e-bike tours) is an asset.

Work Environment & Schedule

· Primarily 80% guest-facing, 20% administrative and operational support.

· Winter: heavy indoor programming; Summer: heavy outdoor programming.

· May require work on holidays, weekends, overnights, and non-day shifts.

· Fast-paced, luxury hotel environment with close collaboration across Resort Activities and hotel teams.

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Additional Information

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Our Commitment to Diversity & Inclusion: 

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.