Lab Manager I @ Arsiem Corporation

About ARSIEM Corporation

At ARSIEM Corporation we are committed to fostering a proven and trusted partnership with our government clients. We provide support to multiple agencies across the United States Government. ARSIEM has an experienced workforce of qualified professionals committed to providing the best possible support.

As demand increases, ARSIEM continues to provide reliable and cutting-edge technical solutions at the best value to our clients. That means a career packed with opportunities to grow and the ability to have an impact on every client you work with.

ARSIEM is looking for a Technical Engagement Network (TEN) Help Desk Technician. This position will support one of our Government clients in Arlington, VA.

Responsibilities

Serve as the first-level Help Desk for the TEN Lab's systems and accounts
Assist new user setup of equipment, accounts, and tools
Respond to user requests via email, walk-ins, phone calls, or other communication means in a timely manner
Create and maintain accurate Tickets for Help Desk activities
Good problem-solving skills
Work with Asset Management to support accurate records and maintain a good accounting of assets.
Support the implementation of new technologies and equipment in the lab environment.
Provide support as needed to lab staff with tasks such as provisioning and issuing equipment to end users, as well as maintaining the inventory database.
Provide support for systems administration tasks, including patching, updating, and maintaining network infrastructure.
Provide insight and updates to lab standard operating procedures (SOPs) and Work Instructions.
Provide support for TEN Accounts, Virtual Private Network (VPN), Virtual Desktop Infrastructure (e.g., Citrix), and MacBook to users.

Minimum Qualifications

BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering, or related degree; or HS Diploma and 3+ years of directly relevant experience.
Desired Certifications: Security+1+ years of directly relevant experience
Experience with multiple operating systems, including Windows, Linux/Unix & MacOS
Proficiency and proven capability in the following areas:
Asset management practices and principles
Help Desk ticket processing and procedures
Good Customer support
Ability to keep detailed notes
Must be able to work collaboratively across physical locations

Preferred Skills

Experience with writing technical procedures and standard operating procedures
Virtualization, automation, and optimization
Experience with Virtual Private Networks (VPN)
Experience with virtual desktops (Citrix, VMWare)
Desired Certifications: Security+

Clearance Requirement: Must have an active Secret clearance and be able to obtain a TS/SCI clearance. Must be able to obtain DHS Suitability.

Candidate Referral: Do you know someone who would be GREAT at this role? If you do, ARSIEM has a way for you to earn a bonus through our referral program for persons presenting NEW (not in our resume database) candidates who are successfully placed on one of our projects. The bonus for this position is $3,500, and the referrer is eligible to receive the sum for any applicant we place within 12 months of referral. The bonus is paid after the referred employee reaches 6 months of employment.

ARSIEM is proud to be an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

Lab Manager I

Arsiem Corporation

Responsibilities

Minimum Qualifications

Preferred Skills

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