Director of Operations

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.          

This role will be an in-office position (M-F) in our West Omaha, NE office.

Hartford Livestock Operations is seeking a Director of Operations to oversee Livestock policy issuance, accounting processes and controls. This role is critical to ensuring the efficiency and effectiveness of our operations, driving strategic initiatives, and maintaining high standards of service. The Operations Director will be responsible for executing process innovation mapping, driving key initiatives and talent development. The Director will be an initiative-taking analytical person and will bring the leadership skills and experience to provide direction and oversight for multi-function teams. We are seeking a candidate with excellent communication and collaboration skills, demonstrated leadership and a proactive approach to problem solving.  This will be a key role on the Livestock leadership team.

Key Responsibilities:

• Oversee premium administration, ensuring accurate and timely processing of insurance policies, premium & claim payments

• Manage premium audit functions to ensure compliance and accuracy in new policy issuance, accounts receivable and process mapping

• Develop and execute strategic plans to enhance operational efficiency and customer satisfaction.

• Supervise month end accounting/processing reports to ensure compliance of quality assurance guidelines

• Create/maintain documentation of processes and procedures for all areas of responsibility

• Lead and mentor a team of professionals, including supervisors, fostering a culture of collaboration and innovation across teams

• Build cross functional partnership and effective collaboration with internal partners with a specific focus on the development and documentation of processes and procedures for the processing and accounting teams

• Drive a robust talent strategy with a focus on employee engagement and development working across teams

• Provide coaching and support to the leadership team with a focus on living The Hartford’s behaviors

• Drive key financial targets for receivables and customer service levels

• Partner with Team leads and interface with leadership team to support / own strategic initiatives driving business and customer value

• Present monthly updates to senior leadership on departmental accounting and operations statistics and process mapping goals, addressing opportunities and potential risks to the business

• Build and support a supportive and collaborative team culture

Qualifications:

• Minimum of 5 years of leadership experience required, preferably within Insurance/Financial Services industries

• Knowledge of Livestock and/or Agriculture Industry a plus

• Bachelor's degree in Business Administration, Finance, Accounting, Risk Management or a related field preferred

• Excellent project management and organizational skills with an operational efficiency mindset

• Ability to manage multiple projects concurrently, and to set priorities and plans to meet business goals and objectives

• Proven experience in operations management, preferably within the insurance industry
  Strong financial acumen

• Strong leadership and team management skills

• Excellent analytical and problem-solving abilities

• History of creating innovative solutions; passion for delivering outcomes

• Effective communication and interpersonal skills

• Ability to work in a fast-paced and dynamic environment

• Experience in insurance industry software systems preferred  

• Proficiency in MS Office required; experience with Copilot or similar AI preferred

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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