Salary Range: 93500 to 126500 (Currency: USD) (Pay period: per-year-salary)

What You’ll Do

• At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
Build Strong Client Relationships
• Foster trusted partnerships with key stakeholders at client organizations.
• Proactively manage client expectations through clear and timely communication.
• Ensure timely receipt and processing of operational materials for efficient onboarding and compliance.
• Lead annual client meetings to discuss portfolio performance and develop risk mitigation strategies.
• Craft and deliver sensitive communications, balancing diplomacy with achieving results.
Drive Operational Excellence
• Oversee the execution of Backup Services to ensure compliance with contractual obligations.
• Deliver annual client-facing reports, combining standardized and customized insights derived from client engagement and data analysis.
• Analyze performance data to uncover actionable insights and inform strategic decision-making.
• Enhance tools, systems, and processes to support scalable service delivery across large asset portfolios.
Coordinate Program Management
• Lead cross-functional collaboration with teams such as Product, Sales, Operations, and Engineering to ensure alignment and progress.
• Maintain accurate data in CRM systems like Salesforce for seamless tracking and reporting.
• Develop scalable frameworks to standardize service delivery and increase operational efficiency

Who You Are

• You are a strategic problem solver who excels at managing complex projects and ambiguous situations.
• You thrive in environments where you can create clarity and structure out of uncertainty.
• You are a skilled communicator who can navigate challenging client conversations with finesse.
• You are highly organized, detail-oriented, and comfortable collaborating across diverse internal teams.
• You are proactive and data-driven, using insights to identify opportunities for improvement and drive results.

Experience You’ll Need

• 4+ years of experience in client success, program management, or a related field.
• Proven ability to lead cross-functional initiatives and deliver results in complex environments.
• Expertise in project management tools and data analysis platforms like Salesforce and Excel.

Experience That’s a Plus

• Experience in multiple relevant functions (client success, product, operations etc)
• Experience scaling operational systems for large asset portfolios.
• Familiarity with solar asset operations, performance management, or project finance.
• Background in client-facing report creation and data visualization.
• Knowledge of compliance and regulatory requirements within asset management.
• Proficiency in tools or frameworks that support operational efficiency and scalability.

Work-life and Culture

• Most of our roles offer the opportunity to work remotely
• If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
• We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
• We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
• We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
• We have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

Grow With Us

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
• Internal candidates: Check out our advice on Internal Transfer: Job Application Process
• We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.