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Sr / Technical Support Engineer
Posted on 11/22/2022
INACTIVE
Locations
Houston, TX, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
AWS
Bash
Docker
Google Cloud Platform
C/C++/C#
Java
Microsoft Azure
R
Kubernetes
Python
TCP/IP
Requirements
  • 3+ years experience in supporting SaaS-based solutions
  • Exposure in either developing applications or on administration side on the Cloud technology platforms - AWS, Azure or GCP
  • Excellent communication (verbal and written) and customer management skills
  • Knowledge of logging systems, such as Windows Event Viewer, Syslog, R Syslog, & Syslog-ng
  • System administration level skills such as OS updates, installing packages, enabling/disabling services, creating users & groups and managing file system permissions
  • Knowledge of SSH, creating and managing key-pairs, managing known hosts and troubleshooting connections using the SSH -v option
  • Comfortable with basic scripting and programming (Java, C++, Python, Powershell, Bash, etc)
  • Extensive experience with Kubernetes and Docker setup, configuration, troubleshooting, tuning and infrastructure
  • Strong knowledge of TCP/IP, ping, traceroute, Netcat, TCP dump, Wireshark, ns lookup, etc
Responsibilities
  • Manage customer issues related to the installation, configuration, and implementation of the Sumo Logic service on a timely basis with a high level of communication and appropriate establishment of expectations
  • Document defect and enhancement requests on behalf of customers
  • Write and review technical knowledge base articles, solutions, and FAQs for publication to a customer and company knowledge system
  • Provide insightful input back to other corporate functions, particularly engineering, product management and marketing
  • Define processes, procedures, and tools for the support team to effectively interact with customers and with other stakeholders
Sumo Logic

501-1,000 employees

Log management & analytics software
Company Overview
Sumo Logic’s mission is to be the leading SaaS analytics platform for reliable and secure cloud-native apps. The company is committed to empowering modern digital businesses with their platform that ensures application reliability, protects against modern threats, and gives analytics as well as observability into cloud infrastructures.
Benefits
  • Competitive base salary + bonus + RSU's
  • Unlimited PTO + 12 company holidays + 4 quarterly wellness days
  • 100% remote or in office
  • Employee stock purchase plan- ESPP
  • Medical, Dental, Vision
  • Paid Parental leave
Company Core Values
  • We’re in it with our customers
  • Bring light to dark
  • One single agenda
  • Work with heart
  • Leaning culture